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Retired Moderator
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Symptoms

When you open Windows Internet Explorer on a Windows XP-based computer or on a on a Windows Vista-based computer or Windows Explorer on a Windows XP-based computer, you may find that the menu bar, or the toolbar, or both, are missing. This article helps you fix the problem.

Diagnosis

Systems running Windows XP or Windows vista 

Solution

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard. 

 

http://go.microsoft.com/?linkid=9646673

 

This article is based on a Microsoft KB 962963 or more information please visit the below given link

 

http://support.microsoft.com/kb/962963

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