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Trouble connecting to internet (wireless)



Why can’t I connect to the Internet? (wireless network)



If your computer is having problems connecting to the Internet, or to other computers on a network, try using one of the networking troubleshooters to fix the problem.   These steps may be most applicable if you have configured your network connections through the native Windows 7 features rather than through the use of Lenovo's Access Connections.


You can run the Network troubleshooter first to see if it can help diagnose and solve your problem. Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems.


You can also run the Internet Connections troubleshooter by:

  1. Clicking the Start button , and then clicking Control Panel.
  2. In the search box, type troubleshooter, and then click Troubleshooting.
  3. Under Network and Internet, click Connect to the Internet.


For more troubleshooting help, see Why can’t I connect to the Internet?


If your computer is having problems connecting to the Internet, or to other computers on a network, try using one of the networking troubleshooters to fix the problem.


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larry1946 On 2012-02-12, 21:29 PM

<p>I have an S10-3 Win 7. I have installed a Virgin Mobile Broadband to Go program and when I try and connect I get the Broadband to go error message &quot;the system could not update the phone book file&quot; I have been round and round with Virgin Mobile's customer services, thay say to contact Lenovo</p><p>Can anyone help?</p><p>Thanks in Advance Larry</p><div><div><div><div><div><div><div><div><div><div> </div></div></div></div></div></div></div></div></div></div>

topmahof On 2011-01-16, 18:23 PM
Moved to Lenovo 3000 and Essential Laptops
RErickson On 2014-06-02, 15:23 PM

I use my E545 in two locations; on a DSL Wifi connection and also off of a satellite internet with Wifi connection. I have few problems with the DLS setup but am experiencing a lot of connection issues with the satellite one. Most of the messages are "Reset before connection with server" or "Cannot connect to website. Check address." I  expect that the satellite connection is slower than the DSL but it would seem that a connection should be made in a reasonable period of time. Is anyone out there on satellite and experiencing similr problems? If so, do you have any solutions?

Tinofbeens On 2014-10-31, 10:21 AM

Hi, I have a Lenovo S206. I can connect at home no problems but when I am at university I can not connect to the wireless, my question is why? It says that I have limited connection but will not connect to the Internet. I am very frustrated. Any advice or help will be most welcomed. Thanks T.

bksoni On 2015-08-24, 3:37 AM

I have LENOVO K 3 Note.I am not able to connect Through  wi-fi Connection.Please Guide me how I can Solve my Problem

yah00204052 On 2016-08-14, 22:44 PM

Hi, I bought 710-25ISH Desktop (ideacentre)   a week ago with window 10.   It works fine except:


yah00204052 On 2016-08-14, 22:54 PM

sorry,  pressed wrong key before finish.  the PC works fine except:

1. the wireless network fails to connect to the internet at most of the restart. disconnecting  and re-connecting would usually solve the problem. Not sure whether it's hardware of software problem. None of my other devices have this problem.

2. In some cases, when I tried log into one of the one of the admin account, I got an error like "cannot connect to windows policy" and failed to login into the account. Tried other non-admin account and got the same error.  I had to turn off the power and restart and the problem disappeared.  This has occured to me twice.  I'll report the exact error msg next time it occurs again.

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