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Views: 913

Question

 

I’m trying to upgrade to Windows 7, but I’m getting a message that I have to uninstall Windows Live OneCare.  What should I do?

Answer

 

If you cannot uninstall OneCare through Add/Remove Programs, you must download and run the OneCare cleanup utility. To do this, follow these steps:

 

Click the following link to download the OneCare Cleanup utility to your computer. Then click Save to save the download to your desktop.

 

Download the OneCare Cleanup utility now

  1. When the download completes right-click the OneCareCleanUp.exe file on your desktop, and then click Run as administrator.
  2. Click Run on the Internet Explorer Security dialog box.
  3. When you receive the message “This program will clean Windows Live OneCare from your computer...” click Continue.
  4. Click Accept on the End-User Licensing Agreement, and then click Continue.
  5. Click Clean to begin cleaning Windows Live OneCare from your computer.

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