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XZ001
What's DOS?
Posts: 1
Registered: ‎01-16-2018
Location: US
Views: 1,553
Message 1 of 3

Windows 7 Recovery

I've got a T440p with a hard drive that just died.  I got a new hard drive and installed it and I was going to get a recovery disk from Microsoft here:

 

https://www.microsoft.com/en-us/software-download/windows7

 

When I input my product key it said this was a pre-installed OS and I needed to contact the device manufacturer.  I found a webpage for getting a recovery disk from Lenovo here:

 

https://support.lenovo.com/us/en/solutions/ht035659

 

However, since my machine was pre-installed with Windows 7 it does not qualify for this recovery.  Is there a way to recover the operating system or does Lenovo just not support that?  Additionally, I wanted to send this questions to an official email; however, I only saw one customer support phone number which was for help purchasing products and for technical problems it only offered a way to submit a service request.  Is there no way to just send a simple email to a customer support person for technical inquiries?  

Guru
Posts: 314
Registered: ‎04-18-2014
Location: GB
Views: 1,446
Message 2 of 3

Re: Windows 7 Recovery

You can contact Lenovo US Customer Support using the details on this page:

 

https://www3.lenovo.com/us/en/ordersupport/

 

Whether you call or use the online service form, you'll be given a ticket number to track progress. In reply to your specific question about Windows 7 recovery though, yes, Lenovo can supply the original OS install + drivers + preinstalled software on optical media. Installing this will restore your hard disk to the factory settings and should also re-create the recovery partition.

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I do not work for Lenovo, I only provide suggestions based on my personal experience and willingness to help others as a volunteer.

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Stas321
What's DOS?
Posts: 1
Registered: ‎09-29-2018
Location: US
Views: 808
Message 3 of 3

Re: Windows 7 Recovery

I have T430s and also need recovery discs.

I cannot even create a support ticket b/c the system says:

"Warranty coverage for this machine expired on XXX. Do you agree that this service is billable for both service agent time and materials used? "

 

On recovery media page  

https://support.lenovo.com/us/en/solutions/find-product-name

when I enter serial number it says

'This is not a valid Windows machine for the recovery media program. Please enter the serial number for a different machine or Contact Us for further assistance.'

 

Why lenovo doesn't allow to simply download recovery discs???