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Retired Moderator
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Symptoms

The user may get a STOP 000x000007F message after installing KB977165

Diagnosis

All Windows 7 systems running  kaspersky antivirus products 

Solution

Microsoft has confirmed that this is a known issue.In order for the system to open again,un-install kaspersky and install the patch.Re-install the antivirus after the patching is complete 

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