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Community SeniorMod
Community SeniorMod
Posts: 2,028
Registered: ‎05-01-2010
Location: US
Views: 2,296
Message 11 of 21

Re: Windows 8.1 Product Key doesn't work

 I downloaded a software that extracted the key and I copy/pasted it into the PC settings.

 

Did you try Belarc as Hoov suggested?

Have you tried entering the characters manually one-by-one rather than copy/paste?  I've found that doing it that way has worked best for me.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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ONY7
Blue Screen Again
Posts: 11
Registered: ‎03-01-2015
Location: Puerto Rico
Views: 2,282
Message 12 of 21

Re: Windows 8.1 Product Key doesn't work

Ok, I downloaded Belarc but there is a new problem. When I go to PC Settings and then go down to Activate Windows, it doesn't even let me go in. It just keeps backing out to the Start Screen

Community Moderator
Community Moderator
Posts: 1,263
Registered: ‎09-11-2012
Location: US
Views: 2,278
Message 13 of 21

Re: Windows 8.1 Product Key doesn't work

Do you have IIS running?

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
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ONY7
Blue Screen Again
Posts: 11
Registered: ‎03-01-2015
Location: Puerto Rico
Views: 2,271
Message 14 of 21

Re: Windows 8.1 Product Key doesn't work

No I do not,why?

 

Community Moderator
Community Moderator
Posts: 1,263
Registered: ‎09-11-2012
Location: US
Views: 2,263
Message 15 of 21

Re: Windows 8.1 Product Key doesn't work

From what I can find out IIS can cause problems with the activation. You mentioned that you have called windows support. Did you call the phone number to activate windows online, or did you call tech support?

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
ONY7
Blue Screen Again
Posts: 11
Registered: ‎03-01-2015
Location: Puerto Rico
Views: 2,255
Message 16 of 21

Re: Windows 8.1 Product Key doesn't work

I called Microsoft Tech Support and they told me that I had to call Lenovo tech support. Also, the option to activate windows online in the PC settings does not work because every time I click ACTIVATE ONLINE, it says it is not available.

Community Moderator
Community Moderator
Posts: 1,263
Registered: ‎09-11-2012
Location: US
Views: 2,241
Message 17 of 21

Re: Windows 8.1 Product Key doesn't work

There is another number to call for phone activation. It is not the tech support number.  Take a look at this, http://www.eightforums.com/tutorials/24636-activate-windows-8-phone.html

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
ONY7
Blue Screen Again
Posts: 11
Registered: ‎03-01-2015
Location: Puerto Rico
Views: 2,208
Message 18 of 21

Re: Windows 8.1 Product Key doesn't work

Ok so thanks for the link. I Think it might help. The only problem is that now I cant go to the ACTIVATE WINDOWS section of the PC SETTINGS. So i have a side problem I have to solve. For some reason when i click the button for ACTIVATE WINDOWS it takes me back to the start menu, so if you could help me with this problem then maybe i can call.

Community Moderator
Community Moderator
Posts: 1,263
Registered: ‎09-11-2012
Location: US
Views: 2,195
Message 19 of 21

Re: Windows 8.1 Product Key doesn't work

I suspect that your activation period has expired. If it has the Microsoft will tell you how to fix it.

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
ONY7
Blue Screen Again
Posts: 11
Registered: ‎03-01-2015
Location: Puerto Rico
Views: 2,187
Message 20 of 21

Re: Windows 8.1 Product Key doesn't work

Thanks for all your help guys. i found out that apparently my PC came with a trial version instead of a full version (like how it was supposed to). I ended up buying a copy of Windows 8.1 and now I have no Problems.

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