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stoema
What's DOS?
stoema
Posts: 1
Registered: ‎10-21-2012
Location: Austria
Message 1 of 18 (12,930 Views)

Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-21-2012 04:26 PM

Hi Everyone!

 

I'm trying to upgrade my Windows 7 Pro x64 installation to Windows 8 Enterprise x64 RTM, but i always get the message, that i have to uninstall the "Lenovo Auto Scroll Utility"...

 

I never installed this utility...also checked all program folders and also the registriy...there is also no registered service or something else...

 

i also tried to "install" the utility to "uninstall" it again - always same message...

 

Does anyone of you have an idea to fix this? I don't want to setup the system completly new...

 

Thx for your suggestions and best regards!

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ThorsHammer
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ThorsHammer
Posts: 2,413
Registered: ‎04-08-2011
Location: USA
Message 2 of 18 (12,872 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-22-2012 12:51 AM

stoema wrote:

Hi Everyone!

 

I'm trying to upgrade my Windows 7 Pro x64 installation to Windows 8 Enterprise x64 RTM, but i always get the message, that i have to uninstall the "Lenovo Auto Scroll Utility"...

 

I never installed this utility...also checked all program folders and also the registriy...there is also no registered service or something else...

 

i also tried to "install" the utility to "uninstall" it again - always same message...

 

Does anyone of you have an idea to fix this? I don't want to setup the system completly new...

 

Thx for your suggestions and best regards!

I believe that program is part of the Hotkey package.

 

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Guru
Fullmetal99012
Posts: 850
Registered: ‎11-04-2009
Location: US
Message 3 of 18 (12,832 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-22-2012 12:39 PM - edited ‎10-22-2012 12:40 PM

Oops, misread that. For windows 7 its part of the Hotkey integration. should be able to remove it without removing the rest. I always do clean installs though, usually runs better.

W530(2436-CTO): i7-3720QM, nVidia Quadro K2000M, 32GB RAM, 1TB HDD, 750GB HDD, 250GB mSATA SSD, Ubuntu 16.04 Gnome, Centrino Ultimate-N 6300.

ThinkPad Yoga 14(20FY): i5-6200U, Intel HD 520 + GeForce 940M, 8GB RAM, 256GB SSD, Intel Wireless 8260, Ubuntu 16.04 Gnome

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bylund
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bylund
Posts: 103
Registered: ‎05-13-2008
Location: Columbia, Mo.
Message 4 of 18 (12,654 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-25-2012 07:16 PM

I have the same problem. Have uninstalled, installed, and uninstalled again many times, yet Win8 won't install - because of the stupid Lenovo auto-scroll. I cannot find how to remove it manually - only the install/uninstall through the downloadable package. Doesn't work.

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sakiv77
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sakiv77
Posts: 1
Registered: ‎10-25-2012
Location: US
Message 5 of 18 (12,627 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-25-2012 10:26 PM

Hi, I was also facing the same issue where Windows 8 setup keep on poping up "Lenovo Auto Scroll" manual uninstall...I installed and uninstalled in Safe mode and that worked for me...now it looks good and moved forward for installation.

 

Crossed my fingers for any other issue during installation.

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bylund
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bylund
Posts: 103
Registered: ‎05-13-2008
Location: Columbia, Mo.
Message 6 of 18 (12,561 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-26-2012 03:17 AM

Safe mode might be an option, too. I eventually found a web site saying the auto-scroll feature was once called virtual scroll as well as specifying where to find it in the registry: http://www.system-tray-cleaner.com/systray/programs.php?appid=07640653859FFB148B418421AF52A60700018C... . So after searching and tampering with the registry a bit, I could install Win 8.

 

Greatings from the "other side". :-)

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ibmthink
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ibmthink
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Registered: ‎10-21-2011
Location: Germany / Deutschland
Message 7 of 18 (12,451 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-26-2012 07:19 AM - edited ‎10-26-2012 07:19 AM

After a lot of search for a soluton, I found a really easy way to delete Auto-Scroll:

- After the deinstallation, the Windows 8 installer still says, that Auto-Scroll has to be deleted. but this time manually. 

- You have to delete the VIRTSCRL folder (itis in C:\Program Files\Lenovo)

- You have to delete the registry-key with the value  "LenovoAutoScrollUtility". Search the registry for Lenovo Auto Scroll and make sure that there are no additional keys

- Delete the Auto-Scroll Part in C:\DRIVERS

That should cover it. If Windows 8 still don´t want to install, remove all Lenovo Programms.

 

Now, I am on the dark-Windows 8-side too. Smiley Very Happy

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martinkaz
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martinkaz
Posts: 2
Registered: ‎10-26-2012
Location: Argentina
Message 8 of 18 (12,182 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-26-2012 03:34 PM

I´ve tried everything and nothing works!! please help

only a couple of hours with W8 and already dissapointed??

 

please help!!

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nuspieds
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nuspieds
Posts: 37
Registered: ‎05-31-2009
Location: USA
Message 9 of 18 (12,079 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-26-2012 06:41 PM

I have a W700 running Win 7 x64 Ultimate and same problem here, but got past it.

 

I downloaded Hotkey, but it didn't include the Auto Scroll Utility.  So I ended up doing another search specifically for it, found the install file, installed it, then uninstalled.  Finally I was then able to continue with the Windows 8 install.

 

But my next hurdle was the Intel PROSet/Wireless.  Same issue.  Except I definitely had that installed, but after selecting to uninstall via Windows 8, it still said Manual uninstall required.  I downloaded the package, reinstalled, then uninstalled...all went well, but Windows 8 still said it was there.

 

Fnally, the only thing to do was regedit and that solved the problem.

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pmeinl
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pmeinl
Posts: 21
Registered: ‎02-02-2009
Location: Germany
Message 10 of 18 (11,717 Views)

Re: Can't install Windows 8 - Lenovo Auto Scroll Utility

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‎10-27-2012 10:43 AM

I uninstalled the ThinkPad TrackPoint driver. After this Win8 stopped complaining and started upgrading.

 

For more information about my experiments installing Win8 on an old X61s see Install Windows 8 on an old x61s ThinkPad

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