07-16-2008 08:06 AM
Hello. My computer automatically updated Thursday July 10, 2008 and when it rebooted my Vista Home Premium was no longer valid and I was dead in the water. I called Lenovo who gave me a phone number for Microsoft activation. I called that number and they told me that was a technical problem and gave me another number. The third phone call lasted 2 hours and 48 minutes with no resolution. I was not able to activate a new product number due to a problem. What I learned is that there is a specific Lenovo / Microsoft problem and that a bunch of people called in last week. I was the only one who couldn't get restarted. It is now an elevated case with Microsoft and I am to wait for an email for a solution.
In the meantime I ran the recovery disks I made a couple of months ago. Prior to doing this I called Lenovo and asked if it would overwrite Vista or the whole disk. The person at the other end told me I could choose. WRONG!! It overwrote the whole disk so now I have a loss of data. My computer is working and I did all updates until July 8 and did not do those. I have not heard from Microsoft on the solution and I am TERRIFIED of updating past the above mentioned date. Lenovo chooses not to hear my problem even though my computer is under warranty and Microsoft specified it was a Microsoft/Lenovo problem. To me that says there is a hardware problem.
Anyway I am not fond of Microsoft or Lenovo at this time. I've had to send my computer in for work twice and have been awed at the speed of which I got my computer back and the shipping services Lenovo uses. Part of my problems that I was trying to fix was to clean off my hard drive as it was FULL and I was trying to do back ups unsuccessfully and get data cleaned off so my operating system could run more efficiently. Found out that the Lenovo Rescue and Recovery program is the culprit. I can't get it to run a backup to a network drive so still have that problem.
Anybody able to give me a warm fuzzy feeling about either Microsoft or Lenovo so that I can begin to trust either? Thanks
07-23-2008 02:49 PM
07-29-2008 07:49 PM - edited 07-29-2008 07:58 PM
No you are not alone. Automatic updates happens and one day you need an activation code and the one on the bottom of your laptop doesnt work. After much of the same back and forth nonesense no one at either Lenovo or Microsoft was able to fix the problem. Three days later about 10 hours on the phone with both companies, no one can give the activation code. You end up if you are lucky getting someone at Lenovo who knows how to restore the computer to factory settings (We got lucky enough to get someone who could walk us through it. You lose all your information and files and programs. You have to reinstall everything from day one. I even was told I had to buy a program to resolve this situation. The computer works now but I have shut down automatic updates until Microsoft and Lenovo solve the problem as I can not afford to lose any more information. So no we do not have any warm and fuzzy feelings for either Lenovo or Microsoft. they should own up to the fact that they have an issue and need to work on it. Which is the final answer I received after calling to report an illegal copy of Windows Vista purchased with the Lenovo Laptop last year.
Since I don't want to have to reformat again I am leaving the updates off until the resolution occurs. And of course no one will inform me of this I have to keep looking on the websites of Lenovo and Microsoft.
And yes I remain notageek
10-01-2008 10:07 PM
10-02-2008 03:02 AM
10-10-2008 06:15 PM
thank you for getting back to me. I have turned off the updates for microsoft and lenovo until the computer is inthe USA so if we have issues we can follow up with LENOVO. But at least now when we install them we know which to avoid.
03-27-2009 03:08 PM