04-20-2008 02:59 PM - edited 04-20-2008 04:21 PM
Note that a key symptom of this problem is that the modem connects and then disconnects just after trying to register the computer on the remote network.
Step 1: Uninstall the WAN Miniport (IP) and WAN Miniport (PPTP)
IMPORTANT: This procedure contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986
(http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
When you try to use a dial-up connection to connect to your Internet Service
Provider (ISP), you may receive the following error message during the
"Registering your computer on the network" portion of the connection
Error 720 - the connection attempt failed because your computer and the
remote computer could not agree on PPP control protocol.
Additionally, when you view the devices in Device Manager, you may notice a
yellow exclamation mark (!) over the icon for the WAN Miniport IP (#2) device.
This issue may occur if the TCP/IP protocol has become unbound from the
dial-up adapter, or if a conflict is created when a second WAN Miniport IP
device driver loads.
To resolve this issue, uninstall the WAN Miniport IP and PPTP devices.
To do so, follow these steps:
1. Right-click My Computer, and then click Properties.
2. Click the Hardware tab, and then click Device Manager.
3. On the View menu, click Show hidden devices.
4. Under Network adapters, you will see WAN Miniport IP
devices. If a WAN Miniport IP device is listed, continue to the
following step. If no WAN Miniport IP device is listed, go directly
to step 16.
5. Click Start, click Run, type regedit in the Open box, and then click OK.
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
6. Locate the following registry subkey:
7. On the Registry menu, click Export Registry File, type backup-key in
the File name box, and then click Save.
Note You can restore the changes that you make to this registry key. To do
so, double-click the backup-key.reg file that you saved.
8. Click each of the registry subkeys under this key, and then view the Data
column of the DriverDesc value to determine which of the subkeys
corresponds to WAN Miniport (IP). For example, the 0005 subkey.
9. Right-click the subkey whose DriverDesc value data is WAN Miniport (IP) or
WAN Minport (PPTP); (for example, right-click 0005), and then click
Delete. Click Yes to confirm that you want to delete the key.
10. Quit Registry Editor.
11. Right-click My Computer, and then click Properties.
12. Click the Hardware tab, and then click Device Manager.
13. On the View menu, click Show hidden devices.
14. Under Network adapters, right-click WAN Miniport (IP) and then click
Uninstall. Click OK to confirm that you want to remove this device.
15. Repeat for the WAN Miniport (PPTP).
Step 2: Reinstall the WAN Miniports
1. Find netrasa.inf in c:\windows\inf
2. Make a copy of the file and name it netrasa.inf.save
3. Open the orignal copy of netrasa.inf and place a semicolon
in front of the line that starts "Excludefromselect=\" and
and continue with all follwing lines and then end with
"MS_NdisWanNbfIn,MS_NdisWanNbfOut" under the [ControlFlags]
section. (all lines between)
1. Start a Add new hardware session (from Control Panel) and choose
that the hardware is already installed. Choose to "Add New Hardware"
and then select "Network Adapters" followed by "Microsoft" and then
both the PPTP and the IP Wan miniport one at a time.
(NO need to reboot between these steps)
2. After you finish both then reboot.
3. Select Start -> Run and type: netsh int ip reset c:\resetlog.txt
(For details, see http://support.microsoft.com/kb/299357)
4. Reboot and try your connection.
5. Delete the modified netrasa.inf and rename the original (which was saved as netrasa.inf.save) back to netrasa.inf
Solved! Go to Solution.
04-28-2008 09:05 PM
05-06-2008 11:12 PM
05-14-2008 05:35 AM - edited 05-14-2008 05:36 AM
07-17-2008 11:02 AM
A T60 lenovo with both Verizon and Sprint EVDO wirelesss cards. Repeat steps 4-14 for both miniports. Ignore error "cannot delete network drivers on step 14", go ahead with the rest of the steps.
Verizon support, Sprint, and company support gave up but it worked even with the error message on step 14 ignore and keep going.
07-20-2008 05:16 PM
Brilliant! Wroked perfectly, first time. You saved my brand new Lenovo R61i....which I MUST use with a broadband cellular modem as I am in the Caribbean doing humanitarian service work, mostly out of a pickup truck.
This item should be marked with a BIG sign that says "THIS is the solution to Error 720s on dial-up modems." In my search for a solution, I found that many around the world have the same problem and are desperate for this simple procedure.
07-31-2008 01:13 AM
I installed AT&T and it stuffed up my dialup 56.6kb modem. Also due to this I could not dialup Wireless broadband (Huawei E169) with error 720
08-12-2008 12:58 AM
NO NO NO.. It did not work. Access connection started acting up somewhat. After I uninstalled it, I couldn't access the internet and my wireless nic card does not turn on (although the light on the laptop shows it's blinking and dev. mgr. is fine)
The exclamation is still there. When I did the steps (which I tried in so many ways) that were mentioned in this article, once I try to install the wan miniport (ip) i would blue screen.. x0000007 & ndis.sys
PLEASE HELP.. I'm over seas, in Egypt, I miss Connecticut, very upset at the fact I can't use my little X41 and have to haul around a big ol' Toshiba. Needless to say, I get a 720 error when using vpn or dun(wireless gsm/mtds usb card)and yes, i have looked into everything.. from winsock repairs to service packing the machine. I don't think it's driver related, but if needs be, I'll reinstall them.. but can i get some assistance PLEASE ???
Thinkpad X41 tablet
XP tablet edition