12-28-2016 08:02 AM
Hi, welcome to the forum.
One way that I know how to make a factury reset is making a Windows 10 reset.
You can shut down Windows 10 (normally with the mouse) while pressing the "Shift" key to show you the options menu.
Here it is a more detailed instruction on how to do it.
Just remember that this process may take a couple of hours and remember to backup all your files.
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