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Pouria25
Fanfold Paper
Posts: 3
Registered: ‎04-13-2018
Location: LU
Views: 1,774
Message 1 of 7

Lenovo Ideapad Miix 310 won't turn on after BIOS update

Hello everyone 

 

This morning I've updated my BIOS (MIIX 310cWindow 10) after telling BIOS update failed It won't turn on, I push power Button nothings to happen, screen stay dark!

 

The battery is fine!

 

please help me! 

 

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,673
Message 2 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

Hello Pouria25

Thanks for using the Lenovo forums.


Try to hold down the power button with the charger plugged in.

 

You can also try holding Volume Up +Power buttons, this should get you into the recovery, 

 

If it`s still refusing to boot up, you may want to consider getting in touch with your local Lenovo support line for a possible service.

Below is the link to the phone list where you can find these numbers


Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
micmon
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Posts: 6
Registered: ‎11-30-2013
Location: DE
Views: 1,543
Message 3 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

@Pouria25: I ran into the same problem. Tried to update to latest firmware, the 310 rebooted and prin...

 

Did you find out anything or did Lenovo support help you in any way?

micmon
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Posts: 6
Registered: ‎11-30-2013
Location: DE
Views: 1,542
Message 4 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

BTW: I am not sure if I ever installed a firmware update but a few days ago I updated to the latest Windows release. Can you confirm that you were also running Windows 10 1803 release? Maybe the bios updater is not compatible?

Pouria25
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Posts: 3
Registered: ‎04-13-2018
Location: LU
Views: 1,434
Message 5 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

I've brought my tablet to the store where I've bought, they've told me Lenovo said: "The motherboard is dead and needs to change". The funny part is they've told me the problem didn't provide because of BIOS Update and the motherboard has, only 1-year guarantee it means I should pay 144.47€ (More than half of the price of my tablet 259.99 €) to repair it. I don't how is possible the most important part of this device has a 1-year guarantee and it's dead because of the update which their own app "Lenovo MOTO Smart Assistant" ask me to download it.
I would like to ask of Lenovo: which part of my device has 2 years or more than 1-year guarantee?

The battery has 6 months and motherboard which means Ram, Hard-drive, CPU ... 1 year!

How could Lenovo compare his device and service with others? 

 

I hope the store which I have bought my tablet has lied to me, and I could receive my tablet fixed without paying money.

I'm waiting for Lenovo respond.

 

 

 

micmon
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Posts: 6
Registered: ‎11-30-2013
Location: DE
Views: 1,427
Message 6 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

I used the support chat and Lenovo offered repair without any discussion.

Pouria25
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Posts: 3
Registered: ‎04-13-2018
Location: LU
Views: 1,380
Message 7 of 7

Re: Lenovo Ideapad Miix 310 won't turn on after BIOS update

How long is your device covered by the guarantee?

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