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CST2
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Posts: 6
Registered: ‎11-30-2019
Location: US
Views: 110
Message 1 of 3

Lenovo tablet MiiX 300 - 10iby touchpad problem

Hello,

 

I have this problem:

 

-when the power supply is plugged in, the touch pad does not work; the cursor remains frozen; to have the touch pad working again, I had to unplug the power supply ?!

 

What could be wrong ?

 

Support Specialist
Posts: 586
Registered: ‎08-02-2018
Location: US
Views: 97
Message 2 of 3

Re: Lenovo tablet MiiX 300 - 10iby touchpad problem

Hi @CST2,


Greetings!

 

There could be an issue with the connection. Are you using the Lenovo supplied charger? Have you tried using a different charger?

*Try doing a power drain.
- Remove all peripheral devices connected to the laptop
- Press and hold the power button for 15-20 seconds

 

*Uninstall the driver. Steps here: https://support.lenovo.com/us/en/solutions/ht502484

 

*Update the BIOS: https://pcsupport.lenovo.com/us/en/products/tablets/miix-series/miix-300-10iby/downloads/driver-list...

 

Let us know if this works.
Auxen



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CST2
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Posts: 6
Registered: ‎11-30-2019
Location: US
Views: 77
Message 3 of 3

Re: Lenovo tablet MiiX 300 - 10iby touchpad problem

I tried the steps suggested but no results; when I plug back the power supply charger, the cursor remains frozen and the touchpad does not work; when I disconnect it, the coursor is working as well as the touchpad with all its functions ?!

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