12-02-2019 02:17 AM
I have this problem:
-when the power supply is plugged in, the touch pad does not work; the cursor remains frozen; to have the touch pad working again, I had to unplug the power supply ?!
What could be wrong ?
12-02-2019 03:54 AM
There could be an issue with the connection. Are you using the Lenovo supplied charger? Have you tried using a different charger?
*Try doing a power drain.
- Remove all peripheral devices connected to the laptop
- Press and hold the power button for 15-20 seconds
*Uninstall the driver. Steps here: https://support.lenovo.com/us/en/solutions/ht502484
Let us know if this works.
12-02-2019 12:54 PM
I tried the steps suggested but no results; when I plug back the power supply charger, the cursor remains frozen and the touchpad does not work; when I disconnect it, the coursor is working as well as the touchpad with all its functions ?!