09-18-2017 07:48 PM
Bought a Miix 320 one week ago and today it doesn't power on. I can see the white light next to the power button turn on and off but the screen stays black. I have tried to hold the power button down for 20-30 seconds, wait 3 sec, and turn on. I have also tried manual re-set by holding down the power button and volume up button for 30 sec. The AC has been plugged in for a couple hours so it cannot be that the battery is dead unless the AC adaptor is not working and thus not charging. Should I send the tablet in for service? Anything else I should try? Thanks.
Solved! Go to Solution.
09-19-2017 03:19 AM
Thank you for using the Lenovo forum
Best thing to do as you have only had it for a vary small amount of time is to take it back to the retailer you purchased this device from.
04-30-2018 12:28 PM
I also have the same problem, it been a year since i bought the computer in Dubai, this problems started 2 day back, and i have no idea why it's happening, please advice what I should do next or should I give it for service center and where would that be.
Waiting for a reply !
08-25-2018 09:06 AM
go youtube, check how to open the tablet, once open up. check the cable connection for power button+volume up+down button.
reconnect it, press the power button, you will see the light on, and screen on
12-25-2018 10:06 AM
I had a slighlty different case.
By reading the forum, my attention was brought to the possibility of loose cables within the device. My first guess was: loose cable to power button.
So, I can confirm that the cables can get loose and that opening the Miix 320 and checking for lose cables is a viable solution if the device is completly black. It took me 15 Minutes altogether. The guitar-pick shaped pry-open-tool was helpful not to scratch the plastics of the device.
I share this to make the misery of the next owner googling for a solution less miserable.
03-12-2019 02:31 AM
I work with hundreds of Miix 320 and there is a huge amount of faulty mounted batteries.
The battery moves slighly inside and disconnect almost everything.
Even if you open it and reconnect, the battery will move again sooner or later.
You need to send it back to Lenovo unless you have special skills and tools to unglue battery and strong double sided tape to fix it correctly.