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3 Posts

10-18-2016

United States of America

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Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-19, 5:56 AM

Can anyone confirm about the keyboard accelerometer's vibration problem?

I practically bounced on my bed while typing to create the vibration you mentioned as in a train or plane, yet failed to recreate the problem. So maybe if the vibration of the transportation is that prohibitive in the first place (as in landing / stopping) then one shouldn't be typing for any serious work anyway.

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14 Posts

09-16-2016

Israel

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Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-19, 9:34 AM

I can confirm it.

It's a terrible bug reported in many threads and reviews everywhere. Maybe you're just lucky or have a newer keyboard model, but the problem is there and it's totally unacceptable it hasn't been fixed yet.

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51 Posts

10-06-2011

United States of America

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Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-19, 21:30 PM

Re:  Discussion of FW v0010 vs. v0009

 

I do have FW v0010 on my system.  Downloaded it sometime in September as part of Lenovo Companion update which I ran upon purchasing the device.

 

Some people here are saying they are not seeing this FW version.

 

Regardless of whether this version is accessible or not, I can report it does not correct the problems.  If anything, I vaguely recall NOT having the missed keystroke issue prior to downloading the firmware and the problem is certainly there now.


(Again, vague recollection that prior to installation, the keystroke problem was not present because I barely used the device prior to running the Lenovo companion -- but I do remember when first using this device wondering what all the keyboard complaints were about as I didn't experience them at first blush).

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14 Posts

09-16-2016

Israel

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Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-19, 21:50 PM
That's a bummer :(
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3 Posts

10-20-2016

France

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  • Message 105 of 162

Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-20, 10:13 AM

Hi everyone. I bought my Miix 700  a while ago, with the clear intention of writing. I loved the fanless design, and I "needed" something with 8Gb of RAM, and a larger SSD than what the Core-M Surface Pro could provide. The Miix 700 was ideal for me. It didn't take long to notice some keyboard issues, and while I had a look at this forum, I somehow managed to miss this thread. Shame.

 

I contacted Lenovo, and talked to a support technician. She had no idea what the problem was, and after asking the usual questions, decided to give in, and gave me a support number, and a return number. I sent the lappy back to Lenovo (or Medion, the European branch), and waited. I recevied an update; my problem was analyzed. 6 days later, it was "fixed", and the lappy was shipped back to me. I noticed this thread yesterday, and I started to loose confidence. I received the Miix today, and it took all of 5 minues to reproduce the problem. The report mentioned "The hardware and/or software work correctly so long as the manufacturer's specifications are followed". (French intervention, this is a rough translation, but you get the idea). Apparently, I type too fast to be able to maintain the manufacturer's specifications.

 

The keyboard issue is rather critical for me, since my job is to write books, technical documentation and application notes.

 

However, the report also mentions that Winstress was run, and it was a success. Thanks, but the only problem I've had is the keyboard, and I don't see how that can be of much help.

 

While reading this, I found some very interesting comments. One person is using a Bluetooth keyboard, and yes, I had thought of that, but I don't want to. I also read about the accelerometer, and that does make sense, fast typing probably generates a few vibrations. I'm currently using this flat, and it works like a charm (until now, I've always used it in the raised position). I can ideed type, and I've written this entire comment using the keyboard flat, without any problems. However, since I'm spending more and more time on trains, I'm kind of worried. I agree with most of the people here, this isn't fixed, far from it. We have something that works, but not close to the quality of what we would expect from a company like Lenovo.

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3 Posts

10-21-2016

United States of America

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  • Message 106 of 162

Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-21, 5:44 AM

One more person requesting this be fixed! It is one of the most basic functions!

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1609 Posts

09-16-2014

United States of America

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Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-21, 12:59 PM

In response to customer reports of unexpected keyboard behavior when using Miix 700 2-in-1 systems, Lenovo has released a firmware update to improve customer experience.

 

The Service TIP with firmware can be found here: https://support.lenovo.com/us/en/solutions/ht501735

 

Please note that both the firmware and touchpad driver must be updated to v.12.8.11.13 or higher in order to fully implement this solution. The keyboard folio case should be connected during the update process in order for the updates to be successful.

 

If these updates do not improve the typing experience on Miix 700 systems, please contact Lenovo Service for a folio case replacement under warranty.

 

Thank you,

0 person found this solution to be helpful.

This helped me too

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16 Posts

09-16-2016

Canada

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  • Message 108 of 162

Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-21, 13:14 PM

New firmware installed V E001. All is working as intended again and no more key stroke drops. Thanks!

 

 Edit: I'd also liketo report the touch pad is less of a jerk now as well and responds consistently to a light tap for left click any where on the pad now (except where right click is obviously, and where the pad fhysically depresses for right click or left click) so its working as expected and better responsiveness then before as well. 

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14 Posts

09-21-2016

Canada

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  • Message 109 of 162

Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-21, 15:11 PM

wrote:

In response to customer reports of unexpected keyboard behavior when using Miix 700 2-in-1 systems, Lenovo has released a firmware update to improve customer experience.

 

The Service TIP with firmware can be found here: https://support.lenovo.com/us/en/solutions/ht501735

 

Please note that both the firmware and touchpad driver must be updated to v.12.8.11.13 or higher in order to fully implement this solution. The keyboard folio case should be connected during the update process in order for the updates to be successful.

 

If these updates do not improve the typing experience on Miix 700 systems, please contact Lenovo Service for a folio case replacement under warranty.

 

Thank you,


Regarding the above,-

 

I'm wondering why the touchpad driver is needed as it's for (according to ETDHIDUSB.inf)

VID_17EF&PID_60A2
VID_17EF&PID_60A5

and the Miix 700 touchpad has the ID of

VID_17EF&PID_6084

 

Unless it gets changed after the firmware update?

 

Thanks!

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16 Posts

09-16-2016

Canada

22 Signins

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  • Message 110 of 162

Re: Miix 700 Keyboard dropouts are so vexing - need firmware update!

2016-10-21, 15:16 PM

When i did the update this morning part of the update said "TP firmware updating..."

 

So id assume that it also gets updated, and I also reported that it is functioning much better. 

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