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128 Posts

04-10-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 41 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-01, 9:22 AM

Good luck with that. Mine was sent back on 20 October (for the power issues here https://forums.lenovo.com/t5/Windows-based-Tablets/Miix-Power-Issues-possible-product-issue-anyone-else-with-same/m-p/3524537#M7311 ) and you would not believe the tale.... I actually have it back but I've still not been told formally by anyone and as far as I am concerned the ticket is still open after 3 months! Truly astonishing...

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51 Posts

12-04-2009

USA

108 Signins

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  • Message 42 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-04, 7:34 AM

Lenovo reps are avoiding this thread like the plague lol 

 

Come on guys, even a "we'll look into it" would be nice at this point. 

 

Ill gladly revert to the older firmware at this point if it was at all possible. Dropped out keystrokes are easier to deal with than a trackpad that stops working all of a sudden 

 

Honestly, Lenovo owes everyone who purchased the Miix 700 a fix, a newly designed keyboard or there money back for this POS. 

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128 Posts

04-10-2016

United Kingdom of Great Britain and Northern Ireland

187 Signins

1132 Page Views

  • Posts: 128
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  • Message 43 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-04, 18:27 PM

^ that. I have been truly shocked by this....

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33 Posts

05-12-2015

Australia

73 Signins

265 Page Views

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  • Message 44 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-04, 21:05 PM

Maybe we need to keep opening new threads on the issue until a rep responds?

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33 Posts

05-12-2015

Australia

73 Signins

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  • Location: Australia
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  • Message 45 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-04, 21:22 PM

Here's a fun fact I just discovered;

 

Disabling then Enabling the 'ELAN pointing device' in Device Manager restores the touchpads sensitivity (temporarily).

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128 Posts

04-10-2016

United Kingdom of Great Britain and Northern Ireland

187 Signins

1132 Page Views

  • Posts: 128
  • Registered: ‎04-10-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1132
  • Message 46 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-04, 21:35 PM

yeh i tried to pool resources with with power issue thread i mentioned earlier but it's all a bit disconnected. If they had proper processes in place (Incident and Problem Management) then they would have figured out a long time ago that a lot of Incidents => a PROBLEM - that needs a coordinated and consistent response (possibly to level of a recall). But I see no evidence of this so either they do but don't want us to know (bad), or don't (equally bad).... seriously I keep saying it but I am genuinely shocked at how badly this is being handled.... am I naive? I guess they make more money out of corporate customers......

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8 Posts

09-15-2016

Hong Kong S.A.R of China

32 Signins

240 Page Views

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  • Location: Hong Kong S.A.R of China
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  • Message 47 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-10, 6:46 AM

Is there any feedback from Lenovo so far? I am still facing this issue on a random basis daily.

It also makes trading-in much harder as the potential buyer may easily render this issue as an "aging" issue, which is not entirely true.

 

BTW, does anyone know if the Miix 720 keyboard would work for this tablet? 

 

 

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128 Posts

04-10-2016

United Kingdom of Great Britain and Northern Ireland

187 Signins

1132 Page Views

  • Posts: 128
  • Registered: ‎04-10-2016
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  • Message 48 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-10, 8:03 AM

Not a peep that I am aware of

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584 Posts

11-04-2010

Canada

811 Signins

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  • Message 49 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-11, 0:31 AM

Where's Amy (of Lenovo)?  We could really use her assistance if she's available.

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94 Posts

05-26-2016

United States of America

97 Signins

736 Page Views

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  • Location: United States of America
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  • Message 50 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-11, 3:30 AM

>> Where's Amy (of Lenovo)?  We could really use her assistance if she's available. <<

 

fwiw, Amy_Lenovo's profile has all contact options turned off...

 

Lenovo makes it pretty clear that they don't want users bothering them.

 

Beverly Howard

 

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