Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo TabletsWindows based Tablets
All Forum Topics
Options

584 Posts

11-04-2010

Canada

811 Signins

5452 Page Views

  • Posts: 584
  • Registered: ‎11-04-2010
  • Location: Canada
  • Views: 5452
  • Message 81 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-26, 2:35 AM

From Toronto, Canada.

 

Having the same issue...waiting for a solution as well.

Reply
Options

128 Posts

04-10-2016

United Kingdom of Great Britain and Northern Ireland

187 Signins

1132 Page Views

  • Posts: 128
  • Registered: ‎04-10-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1132
  • Message 82 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-26, 7:49 AM

I agree in part - we should definitely hassle them individually (that's a whole other thread about how they do not appear to have proper processes in place for incident and problem management or by now they would have been proactive in resolving this (and the power issues)).... but I think we also need to pool resources and take to social media etc to shame them. And most companies do have people monitoring user forums for things like this - I have been responded to by Virgin Media for instance in a similar siutation (and ended up with a new cable box!)

Reply
Options

30 Posts

11-08-2016

Canada

87 Signins

690 Page Views

  • Posts: 30
  • Registered: ‎11-08-2016
  • Location: Canada
  • Views: 690
  • Message 83 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-01-26, 14:35 PM

One thing we can do is write a review on the Miix 700 product page. You can see mine here:

http://shop.lenovo.com/us/en/tablets/ideapad/miix/miix-700/#review/147287922

 

Also, it seems this thread is not shown in the All Topics main page:

https://forums.lenovo.com/t5/forums/recentpostspage/post-type/thread/category-id/Community-EN/page/1

 

Did Lenovo do this on purpose ?  

Pierre

 

Mod edit: Removed a comment suggesting starting a new thread.  A new thread highlighting the same issues will be removed. It splits the discussion.

Reply
Options

13 Posts

09-15-2016

Hong Kong S.A.R of China

42 Signins

310 Page Views

  • Posts: 13
  • Registered: ‎09-15-2016
  • Location: Hong Kong S.A.R of China
  • Views: 310
  • Message 84 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-02, 1:12 AM

One of the users in the forum mentioned it's possible to make the trackpad trouble-free again if we can forego multi-touch gestures in the Elan driver by switching to windows generic drivers. I personally struggled quite a bit to get this done and thus would like to share a few pointers if you would like to switch to generic drivers too:

 

1. On device manager, under "Mice and other pointing devices", right-click on the Elan-xxx" and choose "Uninstall" and make sure to check "delete driver" option.

 

https://technet.microsoft.com/en-us/library/cc730875(v=ws.11).aspx

In command prompt (admin):

2. type "pnputil.exe -e " to find out the elan driver oem ID

3. type "pnputil.exe -d Oem#.inf"

Make sure to replace the # with the number of the .inf file you want to remove.

 

I found I can live with a trackpad without multi-finger gestures (e.g. scrolling) as I scroll through the screen most of the time anyways. The touchpad with a reliable pointer with left-click and right-click does make the 2-in-1 useable in standalone manner again to me.

Reply
Options

12 Posts

01-17-2017

Australia

33 Signins

214 Page Views

  • Posts: 12
  • Registered: ‎01-17-2017
  • Location: Australia
  • Views: 214
  • Message 85 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-02, 2:11 AM

Interesting. This confirms my assertions that the issue is entirely software/driver, which means the fix should be as simple as a driver update.

 

I unfortunately rather rely on the multitouch gestures (scroll, two-finger tap to click), so this "fix" is not really suitable for me, but great evidence that it works (I've also noticed the same under Ubuntu).


Thanks for the update - I'm going to have another go at wrangling Lenovo's horrific support again soon. Wish me luck.

Reply
Options

3 Posts

01-25-2017

Slovenia

8 Signins

37 Page Views

  • Posts: 3
  • Registered: ‎01-25-2017
  • Location: Slovenia
  • Views: 37
  • Message 86 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-02, 21:20 PM

Thanks for the info.

 

After uninstalling/deleting ELAN driver, touchpad seems to work OK (after one hour of testing).

 

Crt

 

Reply
Options

57 Posts

12-07-2016

Canada

119 Signins

487 Page Views

  • Posts: 57
  • Registered: ‎12-07-2016
  • Location: Canada
  • Views: 487
  • Message 87 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-03, 0:39 AM

I have tried to uninstall n reinstall again but never found it to resolve the issue n seems to come back again.   Mayb it wasn't completely uninstall...? 

Reply
Options

3 Posts

01-25-2017

Slovenia

8 Signins

37 Page Views

  • Posts: 3
  • Registered: ‎01-25-2017
  • Location: Slovenia
  • Views: 37
  • Message 88 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-06, 8:53 AM

After couple of days problems re-apeared again (more mixed use keyboard/touchpad ??) :-(

 

So it looks that deletion of driver (pnputil -d) doesn't solve the problem with erratic touchpad (although ELAN driver is

not listed any more with 'pnputil -e', it is still present in the system or FW problem???) ...

 

Crt

  

Reply
Options

24 Posts

11-26-2016

Hong Kong S.A.R of China

35 Signins

242 Page Views

  • Posts: 24
  • Registered: ‎11-26-2016
  • Location: Hong Kong S.A.R of China
  • Views: 242
  • Message 89 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-10, 8:57 AM

Hi All,

 

Anyone having any update on this? I'm still finding my way out...

Reply
Options

584 Posts

11-04-2010

Canada

811 Signins

5452 Page Views

  • Posts: 584
  • Registered: ‎11-04-2010
  • Location: Canada
  • Views: 5452
  • Message 90 of 302

Re: Miix 700 - issues after updating folio keyboard firmware

2017-02-10, 14:04 PM

 No update from my end...

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms