01-25-2019 09:33 AM
When I press the button to open my tablet, the LENOVO picture appears and after few second a black screen come.
The cursor is displayed and runs correctly. A blue ring appears frequently, but even after 2 hours nothing happens. (see joint picture, sorry for the bad quality)
The Ctrl+Alt+Shift doesn't work. No possibility to restart in safe operation mode.
I am totally blocqued.
Is there someone who already encounter the same problem ? Does someone know how to repare ?
Thank you in advance for your help !
02-11-2019 06:26 AM
Hi Nathessonne! Welcome to our forums community. Could you try booting to BIOS and check if the HDD is detected under the Information tab. The instruction is here: https://support.lenovo.com/us/en/solutions/ht500216. If the HDD is detected under BIOS, reset the settings. Once you are in the BIOS page, go to the Exit Tab > Choose Load default settings > Hit the Enter Key > Choose Yes. After that, still in the Exit Tab > Choose Exit saving changes. The laptop will restart and check if the issue persist. Update us how it goes.