03-12-2017 11:16 AM
hi all, can anyone help me when i did a custom install to get back my oobe lenovo miix-310 101CR ideapad to its prestine state after i re installed windows 10 using the custom install i had to re install the lenovo drivers and software as i lost all of this on my install of windows how can i recover those files etc can i? or do i just live with not having a pc thats as new when first bought? plus with losing those files i can still reset the pc but a message pops up saying couldnt reset properly as some files missing then i goes onto installing windows i know its not a problem to reset to this stage but if there is anything i can try to get it back with the lenovo files i lost would be appreciated cheers. p.s when i tried to get the recovery media from lenovo support came up an error message saying the serial number isnt recognised?? waiting for a reply from them thanks in advance
03-14-2017 04:35 AM
Thanks for using the Lenovo forums.
If you did a custom install, then I don`t believe you will be provided with a recovery media, but the support will give you their official word on this once they get back to you.
You can try to download missing drivers from the support page, just enter your serial number, choose the operating system, and it should all be there for you.
Hope this helps, let us know how you get on.
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