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20 Posts

05-25-2013

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HELIX CAME WITH NO PEN!!?

2013-05-25, 10:16 AM

Hi

 I recieves a thinkpad Helix yesterday, I have no pen! there are a small plastic piece covering the pen hole

 

 

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20986 Posts

12-20-2008

Australia, Melbourne

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Re: HELIX CAME WITH NO PEN!!?

2013-05-25, 11:27 AM
this means your Helix doesn't support the Wacom digitiser. Even if you get the Wacom Helix pen, it won't work, as the digitiser layer is not installed on the screen.

The lowest entry Helix model only supports finger touch, and not the pen digitiser.

If you intend to have the pen digitiser, then you should return the laptop and get another Helix that supports the pen digitiser.
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Jin Li

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20 Posts

05-25-2013

spain

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Re: HELIX CAME WITH NO PEN!!?

2013-05-25, 14:51 PM

oh man! did not know there are a Helix with no pen support, the main reason of buying it was the pen, not sure the supplier will change it !

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1 Posts

05-26-2013

United States

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 15:53 PM

Wait, where does it say this on the product page?

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5549 Posts

06-27-2008

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 17:59 PM

wrote:

Wait, where does it say this on the product page?


The US product selection page here:

http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/catalog.workflow:category.details?current-catalog-id=12F0696583E04D86B9B79B0FEC01C087¤t-category-id=0DE326CBC62C1CA728109D0C7731C3FE

shows all four models (i5 vs i7 with and without 3G) as having "Digitizer and Pen". The model specs may be different in other worldwide markets, though. I've not personally checked any further.

 

ETA: Looking at the most current tabook, here: http://www.lenovo.com/psref/pdf/tabook.pdf

there are two MTMs listed as not having Pen support: 3698-4JU and 3698-4KU.

 

Regards.


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17 Posts

05-26-2013

United States

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 18:50 PM

if there is a small plastic piece covering the hole, i think it means the notebook does support pen digitizer but the pen was misplaced. you might want to call or email lenovo. 

 

i don't recall spotting a helix with no pen digitizer support especially because you had a pen hole so it was meant to have a pen. 

 

you can try using another pen digitizer for the mean time to test if the pressure sensitivity works.

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17 Posts

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 19:00 PM

there are two i5 models 4gb ram that comes with no pen. one is 256b ssd and the other is 180gb ssd.

i would assume maybe they won't give you a pen but your device should still work with a pen if you buy a separate one.

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17 Posts

05-26-2013

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 19:02 PM

that pdf file you listed there seems kinda inaccurate. maybe it only applies to certain region. 

 

it listed all helix loaded with win8 pro. that's not true.

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9351 Posts

11-27-2007

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Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 20:30 PM

The pdf file linked and referred to by sarbin covers all current models for the USA region, (at time of publication).  There are some similar pdf files available for Western Europe.

Andy  

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20 Posts

05-25-2013

spain

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  • Message 10 of 14

Re: HELIX CAME WITH NO PEN!!?

2013-05-26, 21:15 PM

 hi every one 

 the model I got with no pen support is the 3697-4dg, it does not have a pen and it seems the screen don't have a digitizer, SO BE CARFULL WHEN YOU BUY YOURS I HAD NO IDEA THER ARE A HELIX WITH NO PEN SUPPORT ....Will try to change but most probably I am stuck with this one, for the money I paid with no pen !!! WF

 

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7634 Posts

11-19-2007

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  • Message 11 of 14

Re: HELIX CAME WITH NO PEN!!?

2013-06-11, 16:55 PM

phproomer,

 

Sorry to hear that you wound up with the touch model when you were looking for a pen enabled model.  I hope that you have been able to make the exchange.

 

All,

 

Here is a bit more detail on the differences between the touch only and pen models.

 

I hope that will help address questions about whether one can just add a pen.

 

Best regards,

 

Mark

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20 Posts

05-25-2013

spain

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  • Message 12 of 14

Re: HELIX CAME WITH NO PEN!!?

2013-06-11, 19:18 PM

No, I could not do the exchange, I tried to change it  the day after but the online shop here in Spain told me if I opened the box, thats it, they don't change it. 

  So  stuck with this one, and never in my life will buy from that shop again,  trying to sell it ...

 

 

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20 Posts

05-25-2013

spain

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  • Message 13 of 14

Re: HELIX CAME WITH NO PEN!!?

2013-06-11, 19:31 PM

Mark I saw your article, I was checking the componentes of the Helix the other day for that reason, but it seemed to me that also the motherboad is different, can you confirm me it the motherboard in my HELIX 36397DG can have the screen with digitizer attached ?

 

thanks

  

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51 Posts

05-19-2013

UK

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  • Message 14 of 14

Re: HELIX CAME WITH NO PEN!!?

2013-06-11, 20:04 PM

I can't speak for how Spain have implemented the EU distance selling law but in the UK you have a right to inspect the goods before deciding whether to return them or not,  so opening the box does not affect your right to return goods.

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