11-30-2010 08:55 AM
I just found at least 4 defective pixels on the screen of new bought x201t (in warranty). If I can ask for replacement for this screen and what to do if possible. Anybody has experience about this? Thanks
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11-30-2010 09:08 AM
Hi georgezzq, and welcome to the Lenovo User Community!
With that many defective pixels, you can get the screen replaced under warranty. Call 1-800-426-7378.
Here's the ThinkPad pixel policy:
Hope this helps!
11-30-2010 09:21 AM - edited 11-30-2010 09:23 AM
There is a specific policy for dealing with dead or stuck pixels. Having said that, I have had better luck getting screens replaced when I have taken the machine to a Lenovo dealer authorized to do warranty, particularly a Lenovo Premier Partner. If you show the screen to a human being, you are more likely to get it replaced. Unfortunately, it looks to me like the closest dealer to Hood River is in Portland. I would certainly call before going.
Here is the dealer locator
11-30-2010 03:08 PM
Lenovo support said they will send me a box to return the laptop and get the screen replacement.
Is there any possibility that Lenovo substitutes a LCD with 1~2 defective pixels for this one? I am not blaming or showing no confidence on Lenovo. It is just my bad luck.
Thank richk for the valuable advices. Hopefully this problem can be fixed before it has to be solved in Portland.
I will update this post for any news.
11-30-2010 04:52 PM
12-01-2010 08:08 PM
Thanks, richk, your reply really comforts me.
Within 24 hours after the call of yesterday, the box was delivered this afternoon. Another thing that Lenovo deserves a praise is the prepaid UPS service is next day delivery by air, which means tomorrow certain Lenovo technician may get my laptop to be fixed.