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24 Posts

05-20-2011

USA

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Re: Faint Ghosting on X220 IPS screen

2012-05-30, 20:14 PM

I hate to resurrect an old thread, but the depot hasn't gotten the message that this is a known issue with the X220 IPS screen. I sent mine in, and they first determined the problem was the system board (there is nothing wrong with my system board). When I called to ask why they wanted to replace the system board, they agreed to test the screen. They found no problem. The laptop is being returned to me unrepaired.

 

I bought the X220 about a week or two after it was released, and it does exhibit the image retention problem. How do I go about actually getting the screen replaced?

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33 Posts

08-19-2011

Canada

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Re: Defective replacement IPS screen

2012-06-10, 22:11 PM

Hello. I have shipped back my X220 for screen replacement.

 

At first it was only the light bleed along the bottom. I figured I would live with it but now there is a bright white dot on the right side of the screen. 

 

Will update when I get it back. 

 

I hope they replace it. 

 

"PREMIUM HD" should NOT = Light bleeds. It's horrible because I like to be at the command line with a black background and the light bleeding is too obvious. Also terrible when watching a movie or tv show. 

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14 Posts

06-01-2012

Germany

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Re: Defective replacement IPS screen

2012-06-11, 22:48 PM

I have about 6-8 dead (black) pixels scattered all over the screen, 2 bright spots (as describe in several other threads here) and now also ghosting (windows visible for up to 10 seconds).

 

I mean - seriously? How am I supposed to work with this thing? 

Any chance for Lenovo support to replace my IPS panel?

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21115 Posts

12-20-2008

Australia, Melbourne

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Re: Defective replacement IPS screen

2012-06-12, 7:34 AM
if you have more than 3 dead pixels, then you are eligible for a LCD swap under warranty.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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8095 Posts

11-19-2007

United States of America

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Re: Defective replacement IPS screen

2012-06-12, 17:25 PM

THS,

 

I would agree light bleed is a detractor - often it is not a fault of the panel, but rather the bezel putting some pressure on the LCD.   Hopefully when you get it back from service, all will be well!

 

Mark

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24 Posts

05-20-2011

USA

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Re: Faint Ghosting on X220 IPS screen

2012-06-17, 17:29 PM

I'm self-bumping my post since I still have not heard how to actually get my defective screen with image retention replaced.

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33 Posts

08-19-2011

Canada

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Re: Defective replacement IPS screen

2012-06-18, 10:55 AM

It's worse..... They did not change the bezel btw. 

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769 Posts

08-07-2010

United States of America

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Re: Faint Ghosting on X220 IPS screen

2012-06-18, 13:46 PM

dbman190 wrote:

I'm self-bumping my post since I still have not heard how to actually get my defective screen with image retention replaced.


Do you have an authorized service center within driving range? Because that's how I got my panel replaced successfully. The tech there (Ameritech in San Francisco) does better work than the depot in my experience, and they ordered out the panel with any quibbling.

John   [tips]   ThinkPad T470p:
Win8.1Pro64 | i7-7820HQ | 32GB | 512GB SSD | WQHD | AC | BT | Cam | FR
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14 Posts

06-01-2012

Germany

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Re: Faint Ghosting on X220 IPS screen

2012-06-21, 8:08 AM

Same for me. I entered a service request in ECS 2 days ago and the technician showed up this morning and replaced the panel - no questions asked. Didn't even care what the issue was. :smileyhappy:

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24 Posts

05-20-2011

USA

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Re: Faint Ghosting on X220 IPS screen

2012-06-22, 3:28 AM

Do I just call up the shop? Or do I have to set up a case with Lenovo support first?

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