Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionY Gaming Accessories & Curved Gaming Monitors
All Forum Topics
Options

5 Posts

03-30-2016

Latvia

12 Signins

108 Page Views

  • Posts: 5
  • Registered: ‎03-30-2016
  • Location: Latvia
  • Views: 108
  • Message 1 of 10

LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-03-30, 16:55 PM

Good day,

 

Recently i bought this awesome headset, sound is great and the options too! but the mic... i've tried everything to make it work ( reinstall the lenovo y gaming headset software, testing mic without the software installed , i even reinstalled my windows 10) nothing worked. i've seen few reviews on this headset, many are having problems with mic. Mic is producing only buzzing sounds. is something wrong with the mic? or is it a software problem?or even problem in operating system?

Any suggestions on how i can fix this issue?

 

Thanks in advance!

Reply
Answer
Options

3628 Posts

04-02-2014

Mexico

2556 Signins

40379 Page Views

  • Posts: 3628
  • Registered: ‎04-02-2014
  • Location: Mexico
  • Views: 40379

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-04, 15:07 PM

I agree with an earlier post, this should be a hardware issue.

You should talk to the place where you bought it from. If its Lenovo's official site, then give them a call, support numbers are here (based on country) -

 

https://support.lenovo.com/uu/en/supportphonelist_full

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
Reply

Replies(9)
Options

2062 Posts

02-28-2012

Ecuador

1823 Signins

32468 Page Views

  • Posts: 2062
  • Registered: ‎02-28-2012
  • Location: Ecuador
  • Views: 32468
  • Message 2 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-03-31, 12:41 PM

Hi

Welcome to the forums.

 

I don't have that device but what I can suggest first is to do some "trial and error".

 

1) Try first installing the headset on other machines. Test it out in other two machine and check it out if the mic gives you the same issue.

 

2) Just in case check the Windows sound configuration:

The the mic configuration and try if treaking some settings may work for you.

 

3) Just in case try downloading the latest driver for it from this page:

https://support.lenovo.com/us/en/documents/ht103097

 

Sorry to give you some suggestions only, but maybe trying it you can find the issue.

Please post any finding.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


Reply
Options

5 Posts

03-30-2016

Latvia

12 Signins

108 Page Views

  • Posts: 5
  • Registered: ‎03-30-2016
  • Location: Latvia
  • Views: 108
  • Message 3 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-03-31, 13:31 PM

1) tried it on my other laptop and pc, same issue.

 

2) i confirmed that the recording device is indeed the lenovo y mic. ( also it doesnt track any sound)

 

3) tried installing the software nothing worked...

 

:/

Reply
Options

2062 Posts

02-28-2012

Ecuador

1823 Signins

32468 Page Views

  • Posts: 2062
  • Registered: ‎02-28-2012
  • Location: Ecuador
  • Views: 32468
  • Message 4 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-01, 11:51 AM

Hi

 

If it does not work on other machines with the driver, I'm thinking it an be a hardware issue.

But I don't know if someone else on the forum with more experience on this device can comment about it.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


Reply
Options

3628 Posts

04-02-2014

Mexico

2556 Signins

40379 Page Views

  • Posts: 3628
  • Registered: ‎04-02-2014
  • Location: Mexico
  • Views: 40379
  • Message 5 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-01, 18:39 PM

Open the Recording devices.

Select the mic and click Propperties.

Go to Listen Tab, check the box for 'Listen to this device'.

Click Apply and then Ok.

Speak into the Mic, Do you hear your own voice through the headset?

Or what can you hear?

 

Can you also please post a screenshot of the Recording Devices panel. Thanks.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
Reply
Options

5 Posts

03-30-2016

Latvia

12 Signins

108 Page Views

  • Posts: 5
  • Registered: ‎03-30-2016
  • Location: Latvia
  • Views: 108
  • Message 6 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-03, 17:39 PM

i mostly hear buzzing sounds when i "listen to the device" , but when i sit in certain position the buzzing sound dissapears, and i can hear myself when im talking loudly, but the sound quality is really bad and is really quite.

 

https://gyazo.com/c2f04ee27065cbf9a20b8aee0a6f641e here are the control panel screenshots.

Reply
Answer
Options

3628 Posts

04-02-2014

Mexico

2556 Signins

40379 Page Views

  • Posts: 3628
  • Registered: ‎04-02-2014
  • Location: Mexico
  • Views: 40379
  • Message 7 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-04, 15:07 PM

I agree with an earlier post, this should be a hardware issue.

You should talk to the place where you bought it from. If its Lenovo's official site, then give them a call, support numbers are here (based on country) -

 

https://support.lenovo.com/uu/en/supportphonelist_full

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.

0 person found this solution to be helpful.

This helped me too

Reply
Options

5 Posts

03-30-2016

Latvia

12 Signins

108 Page Views

  • Posts: 5
  • Registered: ‎03-30-2016
  • Location: Latvia
  • Views: 108
  • Message 8 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-04-09, 14:29 PM

The mic actually works very good! BUT it works only on phone, when i use the jack. so it must be the usbs probelm?

Reply
Options

2 Posts

07-10-2016

Portugal

2 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎07-10-2016
  • Location: Portugal
  • Views: 20
  • Message 9 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-07-10, 16:23 PM

I agree, the usb is broken. The jack works great with a PS4, Samsung phones, iPad 4...

Idk if you can connect the headset via jack on a PC with the mic working...

Lenovo is pretty bad tho, my PC is from Lenovo and it obviously shoud work the best. My PC had a ton of problems, I would not recommend buying anything from Lenovo.

Reply
Options

1 Posts

10-02-2016

United States of America

1 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎10-02-2016
  • Location: United States of America
  • Views: 12
  • Message 10 of 10

Re: LENOVO Y GAMING SURROUND SOUND HEADSET MIC PROBLEM!

2016-10-02, 18:33 PM

I found out that if you hold both of the volume buttons down on the control thing the buzzing goes away.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms