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Gaming – Lenovo LegionY Gaming Accessories & Curved Gaming Monitors
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25 Posts

12-01-2015

United States of America

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  • Message 21 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-08-09, 13:54 PM

Yes - this is the same issue a number of us seem to be having with firmware LA3.4.  Timeout/power off seems to be about 4 hours.

I believe that Lenovo is (hopefully) now well aware of this issue, but so far no one has contacted me on my RMA or this community post...

Regards,

- Kirk

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22 Posts

07-06-2021

Canada

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  • Message 22 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-08-28, 18:54 PM

every night when I have trouble sleeping, I think back to this thread and wonder why Lenovo hasn't responded or acknowledged this ongoing problem with the Lenovo Legion Y25-25, this will be the last Lenovo product I will ever buy! 

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7 Posts

08-22-2021

Romania

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  • Message 23 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-06, 13:22 PM

Hello!
I also have problems with the appearance of the message in that gray box and the total shutdown (including LED power off) of the monitor after 4 hours.

In order not to stop, press a key on the panel during the message and the monitor works well for another 4 hours.
I opened Lenovo's notice and now I'm waiting for their answer. If I can't find a solution with a firmware update or a return to LA3.1, I asked to replace the product.

I am still following you and I hope to find a solution to the reported problem.

Regards,

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22 Posts

07-06-2021

Canada

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  • Message 24 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-06, 16:12 PM
You brave soul, I wish you best of luck getting any kind of response from Lenovo
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22 Posts

07-06-2021

Canada

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  • Message 25 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-18, 17:13 PM

Lenovo? An update you be much appreciated 

 

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5553 Posts

04-23-2019

United States of America

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  • Message 26 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-24, 19:02 PM

Hello @Brandon3000 ,

 

Thanks for reaching out.

 

I was able to get your message and I apologize not having responded to the thread at an earlier date.

From what I've read in the thread so far I believe this is possibly a hardware issue.


However I'll go ahead and raise it internally to see if we have any information that can help out.

 

Regards,

Jack_Lenovo1



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25 Posts

12-01-2015

United States of America

37 Signins

142 Page Views

  • Posts: 25
  • Registered: ‎12-01-2015
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  • Message 27 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-24, 19:17 PM

Hello Jack -

 

Thanks for Lenovo for finally chiming in here... it's my original community thread (and a customer support issue/ticket - that has been open since May 2021).

 

This issue cropped up for us with the Lenovo firmware (v3.4) - I don't feel it's faulty HW - I think we just need corrected (or older release) FW to check out.

Can you go back and check on my customer support ticket (case # 2002804264)?  I had a lot of information in there that should help.  To date that ticket is still open and "escalated" but I have heard nothing from Lenovo as well.  For now we're just tapping on a monitor front panel button to clear the 4 hour timeout event.

 

As you can see several other people are experiencing this same issue.  

 

Regards,

- Kirk

 

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22 Posts

07-06-2021

Canada

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  • Message 28 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-24, 19:27 PM
you responding to this feels like Christmas morning to me, never have I thought this thread will finally get a response from a Lenovo representative, please this is not a hardware issue but a firmware issue, after updating to firmware 3.4 this issue has been happening, before 3.4 I never had such issue
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22 Posts

07-06-2021

Canada

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  • Posts: 22
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  • Message 29 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-24, 19:27 PM

you responding to this feels like Christmas morning to me, never have I thought this thread will finally get a response from a Lenovo representative, please this is not a hardware issue but a firmware issue, after updating to firmware 3.4 this issue has been happening, before 3.4 I never had such issue

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5553 Posts

04-23-2019

United States of America

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  • Message 30 of 57

Re:Legion Y25-25 Gaming Monitors - secondary displays (DisplayPort connected) powering off?

2021-09-29, 12:07 PM

Hello @all,

 

Just updating that we've already passed this on to our internal team for checking.

Once I receive any update I'll update the thread.


Regards,

Jack_Lenovo1



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