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07-31-2019

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Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-07-31, 19:51 PM

Hello all!

 

So I have bought this new monitor and I think I might have 2 issues with it and would like to know from your side if should i send it to service :

 

1. FreeSync via HDMI sometimes i get a black screen in games 

2. If I activate HDR via HDMI all the monitor colors are greyish

 

 

Is it normal?

 

Thank you all for the support

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9777 Posts

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Re: Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-08-04, 20:21 PM

Hello Aitis,

 

this definitely doesn't sound normal and I suspect that the HDMI cable you're using is at fault here. The HDMI Port on the Y25f is HDMI 2.0 and this specification requires a certain transfer speed that some HDMI cables might not fulfill.

 


HDMI 2.0 itself isn't really about resolution, though, but bandwidth. More bandwidth is what makes all of its new standards possible. HDMI 2.0 systems can transfer data at up to 18Gbps, up from 10.2Gbps in HDMI 1.4.

I would advise to look for another HDMI cable that is guaranteed to run up to 18Gbps, as the issues you are describing are most likely connected to low bandwidth of the cable you are using currently.

 

Best regards,

 

Juraj
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Re: Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-08-10, 18:33 PM

Hi,

 

I upgraded the cable but colors are the same. I made 2 photos with the phone and you can see the color of your name is diffrent. Also in the picture you can't see correctly but its alot of grey all over, like too much gamma. On display port HDR is missing, no option to set it.

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Re: Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-08-12, 8:27 AM

Has the new cable helped with the signal loss issue during Freesync? As far as it is working, the cable should be well suited. Regarding the grayish colors, I would advise to play around with the monitors color settings. The colors in HDR mode do look bright and luminous, but the color balance might have to be tweaked.

 

Juraj
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4 Posts

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Re: Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-08-30, 19:06 PM

Update.

 

Issue persists. Now i saw that with FreeSync activated even on movies I get random black screens.

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Re: Lenovo Legion Y25f-10 - Type 65D9 -HDR and Free Sync black screen

2019-08-31, 7:48 AM

If this is the case with the new cable, the signal loss might indicate a defect. If there is a chance to try out the monitor on a different machine and the symptom would occur again, it would be safe to say that it's a hardware-defect and at that point, I would advise to get in touch with our service.

Best regards,

 

Juraj
German, Czech & Slovak Community Lead


EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

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