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3 Posts

12-16-2016

United States of America

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Lenovo Y Gaming Precision Mouse stopped working

2016-12-16, 3:29 AM

Recently my mouse stopped working as the laser doesn't light up anymore and mouse movements do not respond. I've tried contacting Lenovo about it, but every support page usually ends up blank, or doesn't give me a number whenever I put in the serial number. I was hoping I could check whether or not the warranty was still active, is there a number I can specifically call to ask about it? None of the website give any feedback.

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2060 Posts

02-28-2012

Ecuador

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Re: Lenovo Y Gaming Precision Mouse stopped working

2017-03-16, 16:50 PM

Hi.

 

Sometimes it is tricky to open a ticket on the web for an accesory. (for some accesories brands)

The best way is to call by phone for the moment.

https://pcsupport.lenovo.com/us/en/supportphonelist

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
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2060 Posts

02-28-2012

Ecuador

1821 Signins

32448 Page Views

  • Posts: 2060
  • Registered: ‎02-28-2012
  • Location: Ecuador
  • Views: 32448
  • Message 2 of 4

Re: Lenovo Y Gaming Precision Mouse stopped working

2016-12-16, 19:03 PM

Hi, welcome to the forum.

 

Sometimes it is tricky to find the support page or open a support ticket for the accesories. (it is like Lenovo's page recognize more easily the serial numbers of full machines and not accesories).

 

Try calling by the phone to the support lines to open a ticket.

https://support.lenovo.com/ec/en/supportphonelist


Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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3 Posts

12-16-2016

United States of America

9 Signins

156 Page Views

  • Posts: 3
  • Registered: ‎12-16-2016
  • Location: United States of America
  • Views: 156
  • Message 3 of 4

Re: Lenovo Y Gaming Precision Mouse stopped working

2016-12-16, 23:23 PM

Thank you,

The link you provided brought be to a page that, like many of the others, prompted me for a serial number and won't recognize mine. Assuming I provide a number it does recognize, it would give me a phone number, correct? Is there a workaround for this situation? As currently it doesn't provide a number to call. 

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2060 Posts

02-28-2012

Ecuador

1821 Signins

32448 Page Views

  • Posts: 2060
  • Registered: ‎02-28-2012
  • Location: Ecuador
  • Views: 32448
  • Message 4 of 4

Re: Lenovo Y Gaming Precision Mouse stopped working

2017-03-16, 16:50 PM

Hi.

 

Sometimes it is tricky to open a ticket on the web for an accesory. (for some accesories brands)

The best way is to call by phone for the moment.

https://pcsupport.lenovo.com/us/en/supportphonelist

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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