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6 Posts

07-16-2016

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Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2016-07-17, 2:31 AM

I'm aware there is another topic regarding this issue but no answer was given and I didn't want to necro post the other so the issue is as follows:

When I test the sound it comes only from left and if I try the headphone plug instead of the usb the right ear's sounds come out severely distorted.....from the left ear, meaning there (still) is no sound comes from the right. Any help with this?

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6 Posts

07-16-2016

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2016-09-02, 2:42 AM

Alright, so I've tried it on multiple devices (a few phones with that jack and some friend's pcs that work their headsets fine with the usb) and the problem persists so I suppose I will be opening a ticket, tank you for your reply martin.

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6 Posts

07-16-2016

United States of America

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2016-09-01, 5:45 AM

Still looking for any answer as to how this is happening or how to fix this issue? Not sure if this is common not so much. Just wishing for some insight.

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2060 Posts

02-28-2012

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2016-09-01, 21:01 PM

Hi.

 

I don't have that headset, so I not sure what can be the problem.

 

My only advice will be to try it with the USB on other machines and see if you have the exactly same problems to validate it is not an issue with the computer configuration.

 

Also, if connecting it with the plug to other devices it still sounds distotioned on different sources, I'm guessing that it can me more of hardware problem, like a loose wire or anything else.

 

Maybe after testing it you can open a ticket to Lenovo and see how the support will work on this case.

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
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6 Posts

07-16-2016

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2016-09-02, 2:42 AM

Alright, so I've tried it on multiple devices (a few phones with that jack and some friend's pcs that work their headsets fine with the usb) and the problem persists so I suppose I will be opening a ticket, tank you for your reply martin.

0 person found this solution to be helpful.

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03-01-2017

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2017-03-01, 20:25 PM

Martin-

 

I have issues with my Lenovo Y Gaming Surround Sound Headset, puchased on 6/13/16.  The sound comes and goes depending on the angle of the cord, so there is some kind of wiring issue that, and The headset needs warranty service/replacement.  Can you send me the warranty document that covers this specific product?  I'm having diffulty finding online, and the support line is not much help.  Thanks.

Jeremy

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2060 Posts

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Re: Lenovo Y Gaming Surround Sound Headset No Right Side Sound

2017-03-03, 19:52 PM

Hi, welcome to the forum.

 

If the sound comes and goes according to your move the cable, I think it is hardware issue.

 

You will need to open a ticket to Lenovo for the device to be services, they will tell you the conditions once you open the ticket. Since it is a little but tricky to open a ticket on the web for an accesory, I recommend you to call your local Lenovo phone number and opent the ticket by phone.

 

Check if you can get the phone number.

https://pcsupport.lenovo.com/us/en/supportphonelist_alt1

 

Regards









Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic"
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Like" for Ego Boost !!


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