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7 Posts

01-10-2021

Israel

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My M600 wireless mouse misses clicks sometimes

2021-01-10, 7:23 AM

I just got My M600 wireless mouse, and I have noticed out of the box that it misses left button clicks sometimes.

 

I click and it doe's nothing, then I click again and it is OK.

 

Any ideas? Does it mean that my mouse is damaged?

 

Thanks

 

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10481 Posts

08-17-2015

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-11, 22:37 PM

Hello Eibi,

 

does the mouse make the "clicking sound" while it misses the input when you press the left mouse button? If so, it might indicate that there is indeed a hardware issue with the left mouse button. Could you try resetting the mouse through the Legion Accessory Central? Do you have the possibility to test the mouse on a different machine?

 

Best regards,

 

Juraj
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7 Posts

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Israel

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-12, 7:42 AM

Thanks you for the reply Juraj,

 

Yes, the mouse does the clicking sound.

 

I have updated to the newest firmware and it did not solve the issue.

The "missed click" comes every ~30-50 clicks or so.

 

How do I reset the mouse, I have only Update (Disabled since I am already updated) and Pair options.

 

I will try it on a different machine and write back the results.

 

Another Question:

Can I connect the mouse dongle only to the USB's on the back of my Lenovo Legion 5 laptop?

I have noticed that if I connect it to the right side USB, it works horribly. (is it a low power on that specific USB connection?)

 

Thanks again,

 

 

 

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-12, 18:51 PM

To reset the mouse, press the refresh icon on the left panel where the mouse is listed. Then switch the mouse to 2,4Ghz mode (compatible with the dongle - the switch on the bottom of the mouse has 3 positions - from left to right - OFF, Bluetooth, 2,4Ghz) and place it in close proximity of the receiver (10 cm). In this position, open the lid on the bottom of the mouse (do not rotate, simply press the dent down for the lid to open up) and press the pairing button.

 

@ Eibi wrote:

 

Can I connect the mouse dongle only to the USB' on the back of my Lenovo Legion 5 laptop?

I have noticed that if I connect it to the right side USB, it works horribly. (is it a low power on that specific USB connection?)

 


The thing is, that all 3 ports on your machine have the same specification - they are all USB 3.2 Gen1 ports. With a colleague we have found out, that if the signal to the mouse has to cross some barrier, through electronics, like from the back of a desktop right to the front of it, it didn't work well. Is it possible that you use the mouse on the left side of the laptop?

 

Juraj
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7 Posts

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-12, 19:10 PM

So first, I have reset the pairing and it didn't solve the issue.

 

As for your question, I operate the mouse from the right side of the laptop, where I originally would like to connect my dongle.

 

Just to clarify:

If I connect any other wireless mouse, even simple ones to the right side USB, they work just fine.

 

If I connect the Lenovo mouse to the right side USB, it works horribly, get stuck more then it moves.

 

If I connect the lenovo mouse to the back side USB, it moves just fine but misses a left click every now and then.

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10481 Posts

08-17-2015

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-12, 19:18 PM

I understand. The missing clicks do indicate that there is some HW issue with the left mouse button and the mouse would need to be replaced. I don't think it would behave differently on another setup, but if its not a problem to test it, that would definitely confirm my suspicion.

 

Juraj
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EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

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7 Posts

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Israel

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-14, 6:52 AM

I have returned the mouse back to the store to be replaced. I will update the results of the new one.

 

Now regarding the fact that the mouse does not work on my right side USB of the Lenovo Legion 5 laptop (the cursor moves 50% of the time and freezes 50% of the time, looks like a power issue), why would the new one be any different.

Could there be something wrong on my laptop? (I just baught it) Maybe the USB? How can I make sure that the USB connection is not faulted?

 

Thanks,

Eibi

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10481 Posts

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-14, 16:20 PM

I would suggest to try to pair the mouse with the dongle again. If this doesn't work and it behaves the same on the right port of the machine, it could be possible that there is some deadzone for the signal of the dongle? Does it make any difference if you would place the mouse on the left side of your machine? Would you see the same freezes again?

 

I don't think that there could be anything wrong with the port of your machine - its either working or not, I do not think that there is a state in between these two.

 

Juraj
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EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

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7 Posts

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Israel

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Re:My M600 wireless mouse misses clicks sometimes

2021-01-14, 19:16 PM

OK now I'm officially frustrated.. :(

 

I got my new mouse today and the same issues happened right out of the box.

It is almost as if the Lenovo Legion mouse works terrible with the Lenovo Legion laptop..?!

(Just to make it clear, a simple Logitech wireless mouse works great on all USB ports of the Lenovo Laptop)

 

The mouse only works well if it is connected with a USB wire.

When the mouse is connected to another laptop (that I have - DELL), it does not get stuck at all, yet it still misses left button clicks every now and then.

Even on the back USB it still misses left clicks.

I have tried also to connect a USB Type-C hub to the laptop, and connect the dongle to it - it behaved sometimes like the right side USB and sometimes like the back USB.

I really do not understand it..

 

Can you help me do some diagnostics or something of a sort to pin point the problem? 

 

I really want a set of Lenovo Legion accessories to go with my Lenovo Legion Laptop but now I see that they just don't work well together which is not logical to say the least..  

 

 

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10481 Posts

08-17-2015

Slovakia

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  • Message 10 of 10

Re:My M600 wireless mouse misses clicks sometimes

2021-01-14, 20:39 PM

Its really weird and I don't think it has anything to do with the software or USB-Ports. The software either recognizes every and all clicks, or it doesn't. Such state indicates an issue with the hardware - the mouse button which is missing inputs, but at the same time its very weird that two samples had the same symptom. Unfortunately there is nothing else coming to my mind on how this could get solved.

 

Juraj
German, Czech & Slovak Community Lead


EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

DE : Willkommen in der Community! Hatten Sie bereits an der Foren Umfrage teilgenommen? Wir benötigen die folgenden Informationen. Wir hören zu und lesen Ihre Kommentare gerne!

CZ/SK : Vítejte v Komunitě! Už jste se zúčastnili našeho průzkumu fóra? Potřebujeme následující informace. S radostí posloucháme a čteme vaše komentáře!
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