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Y25-25 turning off by itself

2021-08-26, 16:19 PM

Let me just start off by saying multiple people are having this problem. Here and here. The issue for me is that after a random amount of time, usually about 15 minutes, the monitor just randomly turns off and the power button light goes red. Pressing the power button shows the Lenovo logo and then it says "standby mode" in the gray box. The only way to turn it back on is to manually turn off my PC and then on again. I would also like to note that sometimes noise still plays while the monitor is on and sometimes a harsh buzzing noise is made instead. I am using a DisplayPort cable and some have reported having this problem with an HDMI cable as well. I started having this problem randomly on firmware 3.1. This problem persisted after updating to 3.4. I believe this an issue that could be solved with a firmware update. Is it possible someone from Lenovo could respond?

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5575 Posts

04-23-2019

United States of America

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Re:Y25-25 turning off by itself

2021-08-27, 14:11 PM

Hello @Milkman370 ,

 

Welcome to the Community Forums.

 

Would it be possible for you to try resetting the monitor to factory default using the OSD menu?

This might possibly fix any bugs with firmware you have.

Hope this helps.
Regards,
Jack_Lenovo1



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22 Posts

07-06-2021

Canada

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Re:Y25-25 turning off by itself

2021-08-29, 20:50 PM

I've reset my Lenovo Y25-25 to factory setting multiple times, and is still happens regularly. This occurrence only happens to those who updated their monitor firmware to LA3.4 which is my current monitor firmware, and the monitor will say every 4 hours that the monitor will have a popup saying the monitor is turning off and with a few seconds the monitor turns off.

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2 Posts

12-03-2021

Germany

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Re:Y25-25 turning off by itself

2021-12-03, 18:08 PM

Is there any Solution for this Problem? Why it is not possible to get an Menu Option to deactivate the Auto Power OFF Function?

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22 Posts

07-06-2021

Canada

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Re:Y25-25 turning off by itself

2021-12-03, 19:04 PM
That would be too smart on Lenovo end
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12-03-2021

Germany

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Re:Y25-25 turning off by itself

2021-12-04, 5:43 AM

Then I will unfortunately have to send back the two monitors that I bought in the Lenovo Shop ... 

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