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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 32

Apps and app updates won't download.

2018-07-05, 23:24 PM

Hi all

 

my yoga book with android 7.1.1 won't down load or install new apps or app updates.  it started yesterday and I couldn't find a workable solution so I did a factory reset.  then took about 4 hours to download, install and configure all my apps.  then, tonight, it's doing the same again - wont download updates or new apps.  driving me crazy!

 

I tried stopping or disabling play store services but the buttons are greyed out. 

 

any suggestions?

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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

593 Page Views

  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 593
  • Message 2 of 32

Re: Apps and app updates won't download.

2018-07-06, 21:22 PM

Anyone? 

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7 Posts

07-20-2017

Mexico

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  • Message 3 of 32

Re: Apps and app updates won't download.

2018-07-26, 1:20 AM

i think the problem is google playstore cause i have the same issue, but if you turn off the tablet and then turn it on, inmediatly starts to download the apps that where installing before.

 

so i guess the yogabook is not the problem at all.

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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

593 Page Views

  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 4 of 32

Re: Apps and app updates won't download.

2018-07-26, 6:15 AM

Not sure how you can come to that conclusion when this problem appears unique to the yoga book.

 

And for many of us, rebooting doesn't help anyway.

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6 Posts

05-13-2018

United States of America

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  • Message 5 of 32

Re: Apps and app updates won't download.

2018-07-26, 10:10 AM

I used to have that problem on my Oneplus 3 phone. I occasionally have a problem with apps not downloading or updating on my Yoga Book too. What has worked for me is turning data saver on.

 

I do think it's an issue with the Play Store settings because my new phone is a Pixel and the first time I went to the play store it asked me if I'd like to turn data saver on to improve my experience.

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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

593 Page Views

  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 6 of 32

Re: Apps and app updates won't download.

2018-07-26, 10:40 AM

See here:- https://forums.lenovo.com/t5/Yoga-Book-Android/Lenovo-Yoga-Book-Android-Nougat-Breaks-Google-Play-App-Store/td-p/3813570

 

A variety of solutions proposed and work for some or work once but overall the problem's still there.  I've not seen it mentioned on any other (non yoga) thread.

 

3 weeks now since I raised a ticket with Lenovo and they said they'd get back to me "soon"

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11 Posts

12-28-2016

Australia

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  • Message 7 of 32

Re: Apps and app updates won't download.

2018-08-07, 6:39 AM

I got this problem and I think it all started when I side loaded 'allplay radio' (because for some reason it's gone from the play store an I needed it for setup of a Panasonic radio system). 

Anyway, i deleted the app, but this didn't resolve the problem.

 

However, download started working again after I tuned on the battery saver option. 

 

Since then I tried to find out what caused it, so I safe booted and could download OK. Next I deleted a few other apps that I didn;t use much and then set the option to allow download from external sources off again.

 

Rebooted and then in normal mode I can download as normal from Playstore again.

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11 Posts

12-28-2016

Australia

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  • Message 8 of 32

Re: Apps and app updates won't download.

2018-08-10, 0:10 AM

and it's stopped downloading again. Battery saver option will have to do.

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11 Posts

12-28-2016

Australia

45 Signins

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  • Posts: 11
  • Registered: ‎12-28-2016
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  • Message 9 of 32

Re: Apps and app updates won't download.

2018-08-20, 4:20 AM

Wierd...changed my google account password and then downloads started to work again, been OK for a week now.

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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

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  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 10 of 32

Re: Apps and app updates won't download.

2018-08-21, 6:21 AM

And, even weirder, all updates and new apps are downloading immediately.  I've not changed anything. 

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