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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 5

Yoga book dead

2019-09-26, 16:15 PM

My android yoga book seems completely dead.  

 

I was away for a couple of days and have come back to a non-responsive yoga book.  If I plug the charger in, the little white light near the charging socket comes on but that's all.  If I press and hold the power button for about 15 seconds I get the short vibration, but that's all.  Nothing else.  Completely black screen.

 

Any ideas?  (the search function doesnt seem to be working so apologies if there's other threads on this issue)

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5679 Posts

08-02-2018

Philippines

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Re: Yoga book dead

2019-10-17, 14:37 PM

Hi PortlandBill! Try performing a recovery using the Lenovo Moto Smart assistant. Install this on a computer. The rest of the instruction can be found here: https://download.lenovo.com/consumer/mobiles_pub/lenovo_moto_smart_assistant_ug_v4.4.0.pdf. You can install the app through this link: https://support.lenovo.com/ph/en/downloads/ds101291. Update us how it goes.



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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

593 Page Views

  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 593
  • Message 3 of 5

Re: Yoga book dead

2019-10-21, 14:22 PM

Hi Jwes

 

Thanks for your assistance.  I've been waiting for the return of my yogabook so thati can try your suggestions.

 

I have installed the app to my PC as you suggested, and have plugged my yogabook into the PC via USB.  When I plug the yogabook into the USB port, nothing happens.

 

But I cannot follow any further instructions because I can't get anything on the yogabook display.  I dont even know if the yogabook is on or off.

 

What do you suggest?

 

Regards

 

 

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5679 Posts

08-02-2018

Philippines

929 Signins

28899 Page Views

  • Posts: 5679
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28899
  • Message 4 of 5

Re: Yoga book dead

2019-10-21, 21:24 PM

I see. We highly suggest you to get in touch with any of our authorized repair centers for them to diagnose and identify the cause of the problem. You can find the list here: https://support.lenovo.com/us/en/solutions/ht118678. Filter the country and choose the nearest outlet base on your location.



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59 Posts

01-06-2016

United Kingdom of Great Britain and Northern Ireland

119 Signins

593 Page Views

  • Posts: 59
  • Registered: ‎01-06-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 593
  • Message 5 of 5

Re: Yoga book dead

2019-10-22, 16:45 PM

Hi again Jwes

 

Out of interest, are you a Lenovo employee?

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