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7 Posts

01-23-2018

United States of America

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  • Posts: 7
  • Registered: ‎01-23-2018
  • Location: United States of America
  • Views: 109
  • Message 1 of 2

yoga book unresponsive after found by "find my device

2018-11-01, 16:03 PM

I used "find my device" from google pixel phone

 

yoga book, Android 7.1.1, found

 

and communicating with phone's "find my device" app, which can turn the yoga sound off/on, can "secure" the phone and put msg on yoga screen

 

yoga book in my hands now, with screen and keyboard on, but unresponsive. 

bottom of screen, says, duh, "Locked by Find My Device"

the FMD app on phone shows no way to unlock the found device

yoga book unusable

holding the power button down brings up the "restart" menu but that menu is also unresponsive

google says "contact the mfr"

the only tactic I have now is for battery drain to shut the yoga book down and hope charging and restarting will make it responsive

And battery shutdown, restart worked to clear the unresponsiveness, but I still get some FMD text on the screen.


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18 Posts

09-21-2018

Greece

27 Signins

128 Page Views

  • Posts: 18
  • Registered: ‎09-21-2018
  • Location: Greece
  • Views: 128
  • Message 2 of 2

Re: yoga book unresponsive after found by "find my device

2018-11-05, 11:44 AM

There are known issues wtith the "find my device". See if anything from here can help:

https://productforums.google.com/forum/#!topic/play/mAPYdexVyEM

 

The most viable solutions seems to be this:

 

Step 1: Log in to the Gmail account
Step 2: Go to google
Step 3: Go to the activity tab. Third from right ( 9 dots in a square)
Step 4:select account tab in that
Step 5: Scroll down and go to find your device option
Step 6: Select your device
Step 7: enter your Gmail password
Step 8: Ring the phone or locate the device


If the device is locked
1) Hold the volume up + power button for long
2) This will show reboot option
3) Select reboot using the volume up and down key and power button for selection
4) Enter the original Gmail password
5) Do not wipe the data
6) It will again ask for the password and would reboot
Once reboot you can use your device

 

 

 

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