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3 Posts

08-11-2020

TR

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E-ink screen not responding

2020-08-11, 9:22 AM

Hi,

 

E-ink panel stop working suddenly, not responding at all. 

 

I tried factory reset, it did not help. And I've got this error after factory reset, when Windows started;

 

 

When I googled about this error it took me to this address

 

However link shared here does not work.

 

I tried to reinstall latest E-ink firmware and application. And I've got these errors;

 

 

I wonder whether it's a hardware issue or not. Thank you for your help in advance.

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3 Posts

08-11-2020

TR

25 Signins

90 Page Views

  • Posts: 3
  • Registered: ‎08-11-2020
  • Location: TR
  • Views: 90
  • Message 2 of 4

Re:E-ink screen not responding

2020-08-22, 10:44 AM

Any idea? Haven't found a solution yet. 

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30 Posts

07-28-2015

CN

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  • Message 3 of 4

Re:E-ink screen not responding

2020-09-01, 3:10 AM

Hi, It looks like Tcon lost connection. Did this issue happen suddenly? Or this issue happened after you upgrade E ink application? If this issue happens suddenly, it is probably a hardware issue. You could ask Lenovo Customer Service team for help. 

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3 Posts

08-11-2020

TR

25 Signins

90 Page Views

  • Posts: 3
  • Registered: ‎08-11-2020
  • Location: TR
  • Views: 90
  • Message 4 of 4

Re:E-ink screen not responding

2020-09-03, 9:10 AM

Hi, thanks for the reply. This issue happened after a failed update. It was a driver update but can't remember which.

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