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Jelly3
Paper Tape
Posts: 3
Registered: ‎07-09-2019
Location: AU
Views: 548
Message 1 of 14

Wrong orientation of touch and pen when connected to external monitor

Hi all,

 

I found when connected to external monitor, both LCD and e-ink panel are stuck in portrait. Yet external monitor is horizontal. So touches in y direction on internal panel register as x direction and vice versa on external monitor. I.e touch is inverted. 

 

Has anybody come across this issue? 

SamsonTango
Ctrl-Alt-Del
Posts: 14
Registered: ‎06-12-2019
Location: SG
Views: 502
Message 2 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

Yes, it really drives me nuts when I first try to it. For me, it only happens when I ONLY want to use the external monitor ie. display 2 under Windows. I can get all the LCD, e-ink, external on Landscape when I used all 3 of them. 

 

When I am connected with physical keyboard, mouse and monitor, I really would not want the LCD panel to be on. Smiley Indifferent

But I finally found an workaround: if I only want to use display 2, I back fold the Yoga Book so that LCD went off and just use the e-ink. But it is not perfect because Windows still remember there is a display 1 so the mouse cursor can be swing there, I also have to set display 2 as my main to have the task bar appear there. Not all are lost here because the Yoga Book is pop standing so I can read my ebook/article better. 

 

As I also use type-C connectors with my Samsung Note 9, I realize different type-C seems to behave slightly differently although they exhibit same behaviour with my Yoga Book so far. 

 

Hope it helps.

 

ngoetze
Paper Tape
Posts: 4
Registered: ‎07-11-2019
Location: DE
Views: 483
Message 3 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

I got the same Problem when using the new drawing board and using an external monitor...
Works completely fine on the internal but inverts x and y direction on external which it only accepts when i turn it to my main Display...
No matter what i do it stays that way doesnt seem to matter what i do to my internal Display...
Thought about inverting my courser directly while using the drwaing board but didnt find the option in windows...
Community Moderator
Community Moderator
Posts: 1,570
Registered: ‎12-13-2016
Location: US
Views: 476
Message 4 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

I only tested with an external monitor and standard mouse/touch gestures. My external display correctly followed the orientation of the C930.

 

 


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If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
hogjek
Fanfold Paper
Posts: 10
Registered: ‎03-22-2019
Location: SG
Views: 469
Message 5 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

Have the same problems too. Really like the new pen pad update, but seems to go bonkers with external monitor connected. Please fix this.

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SamsonTango
Ctrl-Alt-Del
Posts: 14
Registered: ‎06-12-2019
Location: SG
Views: 460
Message 6 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

It only works correctly if you "Extend display" under windows. See my workaround above.
ngoetze
Paper Tape
Posts: 4
Registered: ‎07-11-2019
Location: DE
Views: 431
Message 7 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

I tried ur workaround but when i only extend my second monitor (which i made main monitor) the drawing pad always goes to the internal display and i dont even see my courser anymore.

 

it works when i duplicate the display but thats not what i wanted :/ 

Jelly3
Paper Tape
Posts: 3
Registered: ‎07-09-2019
Location: AU
Views: 372
Message 8 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

Thanks for the suggesion, but it didn't work for me.

 

This problem has been present since the beginning with the LCD screen. Do people working at Lenovo people use their own computers??

SamsonTango
Ctrl-Alt-Del
Posts: 14
Registered: ‎06-12-2019
Location: SG
Views: 365
Message 9 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

Yes, on my 2nd try. I notice my method does not work for the drawing pad.
Actually, Lenovo just need to add one more "rotation" button on the e-ink panel instead of using with Windows own which can be messy when dealing with a flexible device like Yoga Book which can have more than 2 screens.
Jelly3
Paper Tape
Posts: 3
Registered: ‎07-09-2019
Location: AU
Views: 360
Message 10 of 14

Re: Wrong orientation of touch and pen when connected to external monitor

The whole system is glitchy. When external monitor is connected, eink is forced into portrait, including notes, which seems silly. It would make more sense to be in landscape mode?

 

Moreover, Lenovo overlooked these and decided to add some unecessary features. Why not just add proper pdf annotation? OneNote and drawing board is fancy, but when the device lacks the most basic features and is glitchy, why not get things right first? The product is half baked.

 

I also own a Thinkpad yoga X1 which suffers from orientation problems. The pointing stick direction gets inverted with every window update build and I have to go into regedit to fix it. 

 

Hello Lenovo! If you are reading this please fix these issues and integrate all features of the system properly before adding fancy features!!! 

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