12-19-2018 09:48 AM - last edited on 01-14-2019 04:52 AM by Pavlo_Lenovo
I write things in E-ink panel and make a new note page, it would save the previous note correctly. I can see its preview on the list and I can see the file in the %appdata%lenovo folder fine.
But when I try to load that previous note from e-ink panel by touching that preview list on left of panel, It would not load properly but will make a new page and overwrites it to new clean page at same time.
I lost a week-amount-notes just now... I would like to know if this is intended and if there is fix for it.
Solved! Go to Solution.
12-19-2018 01:54 PM - edited 12-19-2018 01:54 PM
Definately not intended as I've never had that problem and have a couple pages of notes - all that load back no problem.
There have been various problems with the e-ink section including the keyboard - and usually re-installing all of the e-ink software has solved peoples issues.
I'm guessing Lenovo would just tell you the same thing.
Download them here:
Under software/utilities - dpwnlod the E-ink SDK and install that... hope it helps. good luck.
12-19-2018 02:45 PM
I downloaded SDK and installed it but same. I could not uninstall it before installing it again(couldnt find how), so it might be reason.
I also found out that when I tried to load the pages, it is not like compeletely new, but It is more like returning to the begining of the memo. Which I am saying is that the screen copy from main screen or memo type chosen is still there, but all the written stuffs with pen are erased. I am wondering if there is way to do setup for this feature.
12-19-2018 10:06 PM
Figured myself if others not suffering same trouble I may factory reset this problem away.
So I factory reset the system and now it seems working properly... and auto saving, loading without failure.
Will check for few more days but seems fine now. Thx for support.
02-10-2019 10:52 AM
It seems I have this problem as well. Notes disappear when I load them from the e-ink display, and sadly this also deletes the saved file, so no recovery seems to be available. Sad.
I can not believe a full reset is necessary to fix this problem... Any thoughts from lenovo?
02-10-2019 06:31 PM
I did not hear anything from lenovo or met anyone with same trouble so I cannot really tell. But there is going to be E-ink firmware update in this month they say, so if you are not in great hurry I would wait for the time being.
But for me, Reseting the system took only few hours and its working fine since.
02-10-2019 10:06 PM
I had read about the update and considered that may correct the issue. I had experienced the problem before, but did not fully understand what was happening until today, and read this post. Seems like an intermittent issue for me, as I do not know how to repeat it, it happens ramdomly from my perspective.
02-11-2019 12:56 AM
I have also tried to solve this problem on my LYB C930. It only helped restore the notebook to factory settings, and since then the notes have not disappeared.