12-05-2018 06:09 AM
it is a pitty, I dont want to completely reset my device and see afterwords this does not solve the problem :-(
So please tell us what happened after resetting, ok? THX!
I think about sending back my lenovo book to lenovo, because I dont want to spend so much money and being beta tester. Maybe I will buy it in future again, when it is out of beta stadium ... I am really dissapointed
12-05-2018 12:46 PM - edited 12-05-2018 12:48 PM
I understand that this is an optical fingerprint reader, and am accepting that it is not very good. I recently reloaded my fingerprint for the upteenth time, and it appears to be working now.
It is not fast like my cell phone. I have to hold my finger on the reader, almost pressing it, but just touching it lightly does not suffice. It requires learning what works and what does not.
I too called warranty support and they want me to do a factory reset... I am not ready to do that, and it seems to be working with my current fingerprints that I recently scanned into Windows Hello.
I am curious if anyone feels like their fingerprint scanner is a flawless and always works reader. At this time I just think it is a bad optical scanner that needs to be cleaned and takes a moment to read your print to work.
Is anyone having a counter to this experience? That their fingerprint reader works flawlessly and fast like their cell phone?
12-06-2018 07:01 PM
12-07-2018 03:22 PM
It's available with all of the YB C930 drivers and updates:
BUT - I can't really tell you how to use it. There are some basic, poorly worded instructions that many of us struggled through - and on top of that as I mentioned the firmware tool is oartky in Chinese so you don't know what you are clicking on. PErsonally - i don't remember exactly what order I clicked on everything - and I refuse to run the program again as I do not want to risk making mine worse.
Also as mentioned- there are other threads in here where I - and others have talked in more details about what we did. Hope you can work it out.