12-05-2018 06:09 AM
it is a pitty, I dont want to completely reset my device and see afterwords this does not solve the problem :-(
So please tell us what happened after resetting, ok? THX!
I think about sending back my lenovo book to lenovo, because I dont want to spend so much money and being beta tester. Maybe I will buy it in future again, when it is out of beta stadium ... I am really dissapointed
12-05-2018 12:46 PM - edited 12-05-2018 12:48 PM
I understand that this is an optical fingerprint reader, and am accepting that it is not very good. I recently reloaded my fingerprint for the upteenth time, and it appears to be working now.
It is not fast like my cell phone. I have to hold my finger on the reader, almost pressing it, but just touching it lightly does not suffice. It requires learning what works and what does not.
I too called warranty support and they want me to do a factory reset... I am not ready to do that, and it seems to be working with my current fingerprints that I recently scanned into Windows Hello.
I am curious if anyone feels like their fingerprint scanner is a flawless and always works reader. At this time I just think it is a bad optical scanner that needs to be cleaned and takes a moment to read your print to work.
Is anyone having a counter to this experience? That their fingerprint reader works flawlessly and fast like their cell phone?
12-06-2018 07:01 PM
12-07-2018 03:22 PM
It's available with all of the YB C930 drivers and updates:
BUT - I can't really tell you how to use it. There are some basic, poorly worded instructions that many of us struggled through - and on top of that as I mentioned the firmware tool is oartky in Chinese so you don't know what you are clicking on. PErsonally - i don't remember exactly what order I clicked on everything - and I refuse to run the program again as I do not want to risk making mine worse.
Also as mentioned- there are other threads in here where I - and others have talked in more details about what we did. Hope you can work it out.
12-11-2018 12:25 PM
I, too, have had no luck getting my fingerprint registered on my YB C930, purchased mere days ago, and have processed the firmware update, with no discernible difference although I have not (yet) tried the "register directly to firmware" gambit noted in these responses. Could you please advise whether Lenovo recognizes the persistent issue and is "working on it"? Thanks -
12-11-2018 01:49 PM - edited 12-11-2018 01:51 PM
I posted somewhere else that the YB C930 is my first non Apple PC purchase since 2005. My last Windows notebook was a Fujitsu in 2005 which had a fingerprint scanner which worked 100% of the time. Of course, practically every phone you can buy now has some sort of fingerprint scanner - and even if they take a second, they work.
While my figerprint reader - works almost every time - there are situations I've found which it will fail every time.
First, while I was the one that had the weird experience with the firmware tool - were it was saying to register my finger while in it - it seems like sensor is limited.
I had to register, and use my middle finger. I do not use my index finger like most people would.
My index fingers are pretty rough. Just from living life. the finger prints are worn a bit more, and I have more little cuts and scratches on the index. Middle finger is much more 'normal'.
If I come out of a shower, or in from the cold and my finger tips are in any way 'wrinkled' from temperature or water - they will never register.
It's only under 'normal' circumstances that my middle finger will register practicaly every time.
Whereas something like my old iPhone SE works every time, regardless of what condition my index finger is on.
However, it's probably worth it to contact an online publication like PCWorld, Engadget, Gizmodo etc. Just explaining the issue. I'd reference some of the reviews that were rleeased from the device which mentioned the poor fingerprint reliability, and ofc ourse this forum where it seems to be a chronic issue.
*It would be nice to hear from Lenovo. Obviously they have these devices available. Do theirs not exhibit this issue? If not - then let's figure out what the difference is - and if there is a login reliability issue - just them saying "Hey, we see this too, hang on we're working on it" would go a long way.
I'm sure the YB c930 is going to be a smaller number of sales compared to traditional laptops, but I think going forward, early adopteors are what you need to keep happy for future products.
I've checked out some of the other Lenovo forums here for their more popular laptops, and they get much, much more input from Mod's and other's that seem to be associated with Lenovo. Understandable, but this corner of the forums seems to be on its own which is too bad...
Still, this laptop garnered a lot of attention back in August, and upon release in late October - so I'm sure some publications would be interested in doing a follow-up to what some paces are sayig was the 'coolest' release of 2018.
Cool yes. But it woul dbe much cooler if all of the hardware worked as it's advertised.
Oh, and add to that firmware tools released where you cannot understand some of the language, and instructions that are almost cryptic by nature.
It's just not what I'd expected frm Lenovo after years and years of buiness clients and computer review sites raving about how great they are, not just as a company but for their products.
12-14-2018 02:00 AM
The strange thing is that if I want to register my fingerprint again in windows hello, then "suddenly" the message comes: very similar fingerprint already registered, please use another finger. This means that the fingerprint was actually recorded correctly, isnt it?
But when I try to unlock the yb c930 this fingerprint does not work!!! Really bad :-(
This device was just too expensive for having this behaviour!
12-20-2018 09:27 PM - edited 12-20-2018 09:28 PM
I noticed today if you go to device manager and update your fingerprint sensor online, there is a new driver update that installs. It will ask to reboot. Delete old fingerprint and register new ones. It seems to work better and actually signs me in with my fingerprint. I will need to try a few times to verify.