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mcinnocent
Fanfold Paper
Posts: 8
Registered: ‎01-07-2015
Location: DE
Views: 118
Message 21 of 25

Re: Yoga Book C930: fingerprint reader slow response

it is a pitty, I dont want to completely reset my device and see afterwords this does not solve the problem :-(

So please tell us what happened after resetting, ok? THX!

I think about sending back my lenovo book to lenovo, because I dont want to spend so much money and being beta tester. Maybe I will buy it in future again, when it is out of beta stadium ... I am really dissapointed

Elise111S
Paper Tape
Posts: 6
Registered: ‎11-19-2018
Location: US
Views: 105
Message 22 of 25

Re: Yoga Book C930: fingerprint reader slow response

I understand that this is an optical fingerprint reader, and am accepting that it is not very good.  I recently reloaded my fingerprint for the upteenth time, and it appears to be working now.

 

It is not fast like my cell phone.  I have to hold my finger on the reader, almost pressing it, but just touching it lightly does not suffice.  It requires learning what works and what does not.

 

I too called warranty support and they want me to do a factory reset...  I am not ready to do that, and it seems to be working with my current fingerprints that I recently scanned into Windows Hello.

 

I am curious if anyone feels like their fingerprint scanner is a flawless and always works reader.  At this time I just think it is a bad optical scanner that needs to be cleaned and takes a moment to read your print to work.

 

Is anyone having a counter to this experience?  That their fingerprint reader works flawlessly and fast like their cell phone?

 

Thank you. 

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McGilli
802.11n
Posts: 45
Registered: ‎11-14-2018
Location: CA
Views: 71
Message 23 of 25

Re: Yoga Book C930: fingerprint reader slow response

@Elise111s - I've made quite a few posts about my experience with fingerprint reader. Mine works almost every single time - now. But I did the whole registration of my finger using the firmware tool rather than Windows. (That's a whole complicated process as the tool is mostly in Chinese). Other's have attempted it but results vary.

As for the speed of it reading my fingerprint - it's the same speed as my iPhone SE. So, it's not fast, but not slow. 1 second maybe.

Light touch of it does not work for me. I must press it, like pressing a button on a tv remote control etc.

Good luck!
mcinnocent
Fanfold Paper
Posts: 8
Registered: ‎01-07-2015
Location: DE
Views: 55
Message 24 of 25

Re: Yoga Book C930: fingerprint reader slow response

can you explain how to use the firmware tool? where can I find it?

McGilli
802.11n
Posts: 45
Registered: ‎11-14-2018
Location: CA
Views: 41
Message 25 of 25

Re: Yoga Book C930: fingerprint reader slow response

It's available with all of the YB C930 drivers and updates:

 

https://pcsupport.lenovo.com/us/en/products/tablets/yoga-series/yoga-book-c930/downloads

 

BUT - I can't really tell you how to use it. There are some basic, poorly worded instructions that many of us struggled through - and on top of that as I mentioned the firmware tool is oartky in Chinese so you don't know what you are clicking on. PErsonally - i don't remember exactly what order I clicked on everything - and I refuse to run the program again as I do not want to risk making mine worse.

 

Also as mentioned- there are other threads in here where I - and others have talked in more details about what we did. Hope you can work it out.

 

 

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