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muddtt
Paper Tape
Posts: 9
Registered: ‎10-18-2018
Location: US
Views: 1,973
Message 1 of 39

Yoga Book C930: fingerprint reader slow response

Been having some trouble with the fingerprint reader.

 

1) it has generally been slow in operation. Many times it takes a few times before it works right. I've tried redoing it a few times. Just seems hit or miss.

 

2) Sometimes after opening the lid the fingerprint reader doesn't turn on. 

FarisJayyousi
802.11n
Posts: 349
Registered: ‎06-07-2017
Location: PS
Views: 1,936
Message 2 of 39

Re: Yoga book c930 fingerprint reader

I read about the same issue in one of the c930 reviews. Seems to be a problem in the new model. Hopefully Lenovo is aware about that and already working on a possible fix.

lschubert
Fanfold Paper
Posts: 7
Registered: ‎10-11-2018
Location: DE
Views: 1,729
Message 3 of 39

Re: Yoga book c930 fingerprint reader

Lenovo has quietly published a firmware update to the fingerprint reader:
https://pcsupport.lenovo.com/de/en/products/TABLETS/YOGA-SERIES/YOGA-BOOK-C930/ZA3S/ZA3S0112DE/HA0XL...
I did not check whether it resolves all issues, though
Administrator
Administrator
Posts: 3,291
Registered: ‎07-02-2014
Location: SK
Views: 1,563
Message 4 of 39

Re: Yoga book c930 fingerprint reader

muddtt,

 

Did you give a try that from the link above? Any improvement?

 

Regards,

 

Pavlo


Pavlo Antalovtsi
Community Manager
lschubert
Fanfold Paper
Posts: 7
Registered: ‎10-11-2018
Location: DE
Views: 1,557
Message 5 of 39

Re: Yoga book c930 fingerprint reader

I don't notice an increase in reliability with the update - unfortunately.

My current workaround consists in adding the same finger everytime that Windows doesn't recognize it - this has increased the effectiveness considerably (from 1 out of 5 to say 1 out of 2 or 3).

YGee
What's DOS?
Posts: 1
Registered: ‎11-13-2018
Location: KR
Views: 1,520
Message 6 of 39

Re: Yoga Book C930: fingerprint reader slow response

And one more problem..

 

Fingerprint dose not work after power saving mode.

Is it normal??  

 

foomonkey
Fanfold Paper
Posts: 2
Registered: ‎10-18-2016
Location: US
Views: 1,471
Message 7 of 39

Re: Yoga Book C930: fingerprint reader slow response

Same here regarding the original post's problem.

 

When registering fingers, I keep getting "Your device is having trouble recognizing you. Please try again."  If I lift and scan my finger again, its hit or miss if it works or continues to give me the same message.  Eventually, I can do it enough times for it to finish the fingerprint registration process.  I'd say the successful scan to failed scan ratio is about 1:4.

 

When trying to unlock with my fingerprint, it almost never successfully recognizes my fingerprint and, after a couple of failed scans, Windows requires my PIN to unlock.

 

I've updated the fingerprint reader firmware but that didnt appear to help.

 

Are many others experiencing similar results or is it just a few of us?

penguin_a_geek
SCSI Port
Posts: 55
Registered: ‎09-11-2017
Location: DE
Views: 1,460
Message 8 of 39

Re: Yoga Book C930: fingerprint reader slow response

same here
Ishman
Punch Card
Posts: 15
Registered: ‎01-06-2017
Location: US
Views: 1,441
Message 9 of 39

Re: Yoga Book C930: fingerprint reader slow response

I agree, I have been frustrated with the fingerprint reader.  I pretty much have been using my pin.  The fingerprint scanner was a big selling point for the device for me and I am disappointed with its usage.  I did update the firmware, reinstall drivers, and even call Lenovo help on the issue.  Ultimately, I was told to call Microsoft.  I personnally think it is a software or firmware issue.   Debating on if I should return the device or continue to struggle until a fix is released.  My finger print scanner on my other laptop just works.

 

Thanks

Elise111S
Fanfold Paper
Posts: 17
Registered: ‎11-19-2018
Location: US
Views: 1,362
Message 10 of 39

Re: Yoga Book C930: fingerprint reader slow response

Same issues with my C930 fingerprint reader.  I do wish that it worked.  It usually does not, and that is something I do not understand.

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