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10 Posts

04-12-2019

United States of America

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  • Registered: ‎04-12-2019
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  • Message 1 of 4

pen issues

2019-08-20, 21:16 PM

So I have had the Lenovo c930 for 8months now and it has been a nightmare to draw on. I'm curious to hear about others who use this for art. Does anyone else any problems with the pen? 

 

Some of my main issues:

The pen just straight up not working....

The delayed response. I have to hover the pen for over 10 seconds in and area before it gets recognized and I can use it... This is a huge pain as everytime i lift up the pen I have to wait before I can continue drawing. In other instances when I try to draw a line its incredibly delayed with the line still being drawn long after I have stopped....

If I hold the pen down in an area for too long it won't draw and just acts as a click? 

Another problem I have is if my hand so much as touches the screen while drawing with the pen it will switch over to my hand and not the pen... So I have to hold the pen in a strange manner so my hand isn't resting on the screen. Sometimes this isn't enough and just being too close to the screen will switch from pen to my hand.

The pen isn't recognized outside my art programs. Cant use it to open apps or for any other use...

The new touch pad feature of the keyboard would be wonderful except it's not pressure sensitive and therefor useless for drawing...

 I just have so many issues with this pen... I tried buying two other pens to try and connect with this devide and not a single one would connect.... Is this intentional ? If so at least make a pen thats halfway decent...

 

Please fix the pen!!

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736 Posts

08-02-2018

United States of America

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10354 Page Views

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  • Location: United States of America
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  • Message 2 of 4

Re: pen issues

2019-11-14, 15:33 PM

Hi ,

 

Greetings!

 

Have you tried replacing the battery? 

 

Try re-pairing the pen. You may follow the steps in the User Manual

 

 

In addition, update the E- firmware. Download it here.

 

Let us know how it goes. 

Auxen



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2 Posts

04-19-2019

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 2
  • Registered: ‎04-19-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 3 of 4

Re:pen issues

2020-10-10, 13:42 PM

I have a Lenova Yoga 930. I have had it for just over two years and the pen has always been temperamental. Sometimes it works and sometimes it doesn't. I wish I'd got in touch while I still had a guarantee. but too late now!

I use it for on line Google Meet using Jamboard and can never know if it's going to work or not. I have checked the battery and it stills show good charge. My settings are still showing that my Active pen 2 is paired, 

today I tried to use in in Google Jamboard and it wouldn't work. I restarted the laptop and meet and next time it worked - but I can't be expected to do that in the middle of a meeting!   

 

Another issue I have is with the microphone fading out - but I will post that in another topic!

 

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15 Posts

10-07-2020

United States of America

9 Signins

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  • Posts: 15
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  • Location: United States of America
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  • Message 4 of 4

Re:pen issues

2020-10-22, 19:55 PM

The same issues. In my case, I have a Lenovo flex 5, AMD 4500U. I bought this laptop for the touch screen capacity, but it is impossible to work with the pen. The connection is very unstable, intermittent. I am here in this forums, but i found several topics of pen issues. Not any solution yet.

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