English Community

Yoga Book CommunityYoga Book (Windows)
All Forum Topics
Options

6 Posts

05-12-2017

FR

8 Signins

53 Page Views

  • Posts: 6
  • Registered: ‎05-12-2017
  • Location: FR
  • Views: 53
  • Message 11 of 28

Re: How to get a replacement Halo Keyboard

2017-07-21, 7:19 AM

This the looks of the cracks

dispite of it was protect by this : 

https://www.amazon.fr/Infiland-Yoga-Book-2016-V%C3%A9g%C3%A9tale/dp/B01LWS398T/ref=sr_1_2?ie=UTF8&qid=1500621372&sr=8-2&keywords=yoga+book+etui

i'm asking my self if that this protection is in charge of crack (closed keyboard is not fully stick to the screen)

 

Reply
Options

1 Posts

08-29-2017

DE

1 Signins

13 Page Views

  • Posts: 1
  • Registered: ‎08-29-2017
  • Location: DE
  • Views: 13
  • Message 12 of 28

Re: How to get a replacement Halo Keyboard

2017-08-29, 7:23 AM

i buoght a same one and my keyboard cracked too i think it is the problem.

Reply
Options

1 Posts

09-06-2017

NL

1 Signins

21 Page Views

  • Posts: 1
  • Registered: ‎09-06-2017
  • Location: NL
  • Views: 21
  • Message 13 of 28

Re: How to get a replacement Halo Keyboard

2017-09-06, 11:09 AM

My keyboard is also cracked, whilst being carried near always in the protective pouch shown in the attached picture, similar to the crack shwon already. I have also seen a few other posts from owners. I start to wonder if we are facing a design issue here, the more since the crack originates in the corner.

Reply
Options

1 Posts

09-18-2017

NL

3 Signins

35 Page Views

  • Posts: 1
  • Registered: ‎09-18-2017
  • Location: NL
  • Views: 35
  • Message 14 of 28

Re: How to get a replacement Halo Keyboard

2017-10-07, 10:10 AM

Follow , keyboard is going to be repaired, as expected Lenovo repair center put the blame with me to avoid guarantee issues. Considering the price I will have it repaired and then sell it off since I my trust in Lenovo as a customer as well as this concept is well gone considering the runaround I got from the vendor in the Netherlands with their approved repair center. all the luck.

 

 

 

Reply
Options

1 Posts

11-10-2017

IR

3 Signins

45 Page Views

  • Posts: 1
  • Registered: ‎11-10-2017
  • Location: IR
  • Views: 45
  • Message 15 of 28

Re: How to get a replacement Halo Keyboard

2017-11-10, 20:33 PM

i need buy one new one halo keyboard for may tablet yoga book with part number SD68C06439 

Reply
Options

3 Posts

04-25-2017

US

3 Signins

38 Page Views

  • Posts: 3
  • Registered: ‎04-25-2017
  • Location: US
  • Views: 38
  • Message 16 of 28

Re: How to get a replacement Halo Keyboard

2018-01-16, 1:40 AM

Keep an eye on the watch band hinge. The metal frame that surrounds the keyboard is kinda weak. Through heavy use, my frame would flex in that area. It's very hard to notice, but I kept having intermittent issues of verying types. Kept getting told it was software, or a virus. It wasn't. It was the connection shorting from the keyboard to the screen. Did notice the weakness until it was too late...sigh.

Reply
Options

6 Posts

05-12-2017

FR

8 Signins

53 Page Views

  • Posts: 6
  • Registered: ‎05-12-2017
  • Location: FR
  • Views: 53
  • Message 17 of 28

Re: How to get a replacement Halo Keyboard

2018-01-16, 8:02 AM

... "solved" ...? should be solved in the next model! 

it seems clear that there is a lack of test ans resistence in some area on the keyboard . I 'm sad to not using it anymore (i won't pay about half of total price for replacement and seing my keyboard cracked again in 1 year).

it 's was a so good and inovate idea this keyboard....

 

Reply
Options

3 Posts

04-25-2017

US

3 Signins

38 Page Views

  • Posts: 3
  • Registered: ‎04-25-2017
  • Location: US
  • Views: 38
  • Message 18 of 28

Re: How to get a replacement Halo Keyboard

2018-01-16, 9:22 AM

I don't use that kind of cover on my Yoga book and mines still cracked too.

Reply
Options

3 Posts

04-25-2017

US

3 Signins

38 Page Views

  • Posts: 3
  • Registered: ‎04-25-2017
  • Location: US
  • Views: 38
  • Message 19 of 28

Re: How to get a replacement Halo Keyboard

2018-01-16, 9:27 AM

It appears to be the outer metal frame that becomes fatiguded after the stess of repeated flexingand due to the extra heavy duty watch band hinge. It's to weak to protect the fragile plastic keyboard bellow

Reply
Options

10 Posts

04-10-2018

US

23 Signins

366 Page Views

  • Posts: 10
  • Registered: ‎04-10-2018
  • Location: US
  • Views: 366
  • Message 20 of 28

Re: How to get a replacement Halo Keyboard

2018-04-16, 12:02 PM

The is no replacement part available yet. Lenovo will not cover it under warranty and Wacom does not have the part available. I have an open case with Wacom about a part. Lenovo is useless, the Executive case manager for Lenovo wrote me and said they will not repair or replace any Wacom pads under warranty or not. Thats where we stand on replacements. All these other comments are just opinions, i have been working on a replacement halo pad for 6 months! Unless Wacom decides to offer it as an available part for order, we will not get one. If you would like to see the letter lenovo sent me just contact me as I can not post it here due to administrative guidelines.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete