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irgens
Fanfold Paper
Posts: 2
Registered: ‎07-09-2019
Location: DK
Views: 271
Message 1 of 4

Lenovo Yoga 710 14IKB: Frequent unexpected shutdowns

My 2+ years old Yoga laptop started these frequent shutdowns yesterday - and I urgently need to solve it (exams starts 13. january).

The  laptop now often shuts down only a few minutes after start - without warnings - and no errrors reported when restarted. So its not a normal shutdown but like imidiate cutting all power... keyboard backlight and screen (and pc) turns of. And when restart can be executed some seconds later, it will start from scratch (starting ex.. Skype, Spotify, NordVPN etc.) and I have to manually start ex. Chrome, Firefox etc.

Support Specialist
Posts: 782
Registered: ‎08-02-2018
Location: US
Views: 225
Message 2 of 4

Re: Lenovo Yoga 710 14IKB: Frequent unexpected shutdowns

Hi @irgens,

 

Welcome to the Community Forums.

 

Were there any changes or updates on your Yoga prior to the issue? Does it shut down automatically while the charger is plugged in? How many battery percentage does the laptop have before it shuts down? 

 

We suggest doing a power drain and update the BIOS.

Here are the steps:

1. Remove all peripheral devices connected to the laptop including the charger then press and hold the power button for 15-20 seconds/

2. Plugged in the charger then turn on the laptop. Once it is on, go to Support Website and download the updated BIOS.

 

Update us how it goes.

Auxen



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irgens
Fanfold Paper
Posts: 2
Registered: ‎07-09-2019
Location: DK
Views: 211
Message 3 of 4

Re: Lenovo Yoga 710 14IKB: Frequent unexpected shutdowns

Thanks. I hope it has solved the problem (time will show).

Before the change the battery indicator stayed on 100% - but it was difficult to see, because the laptop kept shutting down, but was a more stable with powercable in.

(I also used MS repair to remove the latest updates).

(Lenovo Advantage have kept bios uptodate - v. 2.12 so no update needed)

 

BR
Jan

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Support Specialist
Posts: 782
Registered: ‎08-02-2018
Location: US
Views: 187
Message 4 of 4

Re: Lenovo Yoga 710 14IKB: Frequent unexpected shutdowns

I understand and thanks for getting back to us.

 

Observe the performance of the laptop and keep us posted.

 

Thanks!

Auxen



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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