Hello, the touch screen of my Yoga 720-13IKB is not working. There was a system update from lenovo vantage on 15-5-2019 and the touch screen stopped working after 5 days. Is the problem related to the update ? Please help.!
Hi VinothPalani,
Welcome to the Community Forums!
It is possible since you have mentioned that after the update it stopped working. Do you remember which update was it? Let's check if this is an issue with the driver. Please go to the Device Manager and check the touch screen. To go to the Device Manager, press Windows key and R, type devmgmt.msc, then click OK. On the Device Manager Window, please look for Human Interface Devices and click > to expand the list. Then, look for HID-compliant touch screen and right click on it then select uninstall. Put a check mark on delete drivers for this device if prompted, then select OK or uninstall. Restart the laptop and check if the issue persists.
Let us know how things go.
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Your feedback helps us improve!Hi VinothPalani,
Welcome to the Community Forums!
It is possible since you have mentioned that after the update it stopped working. Do you remember which update was it? Let's check if this is an issue with the driver. Please go to the Device Manager and check the touch screen. To go to the Device Manager, press Windows key and R, type devmgmt.msc, then click OK. On the Device Manager Window, please look for Human Interface Devices and click > to expand the list. Then, look for HID-compliant touch screen and right click on it then select uninstall. Put a check mark on delete drivers for this device if prompted, then select OK or uninstall. Restart the laptop and check if the issue persists.
Let us know how things go.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow us @LenovoSupport on Facebook and Twitter!
Was this solution helpful?
Your feedback helps us improve!We have same issue. 3 x Yoga 730-13IKG out of box, touch screen not working. Seems to be a very common issue sine over a year. Teh forums are full and apparentyl Lenovo doesnot have a solution.
I refer back to
I ster a solution now available?
My Yoga 720-13IKB touch screen stopped working on 31 May 2019. I tried to follow the instructions for the solution. In the Device Manager, I don't see HID-compliant touch screen. Wacom Device driver is not working; I run the driver update and it says I have the last driver installed.
Can you pls help?
Thanks. I clicked the link; but it bounds back. It does not direct me to the solution. Pls help again.
search for topic "Yoga 720-13ikb - no HID compliant Touch screen "
no, i haven't fixed the touchscreen issues. Hope experts in Lenovo can jump in to support us.
