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Retired Support Specialist
Posts: 2,826
Location: Bangalore
Message 11 of 15

Re: Ideapad Z500 won't start

Hi python182,


I'm sorry for the information that is provided as there are different variants in Z500 according to the Type of model, if your computer seems to be with Integrated Battery please do not follow the above mentioned step. If the computer is displaying Lenovo Logo, then BIOS reset can be performed, below are the steps:


  • Press the NOVO button to enter the BIOS menu, Click Here and refer page no.5 to locate the NOVO button.

Note: To check how the BIOS menu looks and to explore its options Click Here.

  • I suggest you to reset the BIOS to its defaults by clicking on “F9” Key and select YES.
  • Then Click on “F10” Key to safe the changes that are done in BIOS, restart the computer and check if the issue is resolved.

Hope this helps!!!


Do post us back if the issue persists.


Best Regards

Shiva Kumar

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What's DOS?
Posts: 3
Location: Cairo
Message 12 of 15

Re: Ideapad Z500 won't start

Hi Shiva,


               Thanks for this suggestion as well, however, I have tried to restore BIOS settings, saved changes, restarted, same problem, at the next restart the laptop was stuck at the logo screen.

Former Employee
Posts: 2,835
Location: Malaysia
Message 13 of 15

Re: Ideapad Z500 won't start

Hi python182,

Thanks for posting your concerns. Based from what I've read here there could be an issue relating to the HHD installed in your machine. However I'm only assuming at this point. To confirm this I would suggest you contact our service team to have a closer look at your machine. From what I gather we have tried a number possibilities and the best is to contact our service teams for further assistance.

Please click on the link below to locate the nearest service team.

Hope this helps and please do post back once you're recieved the machine back from service.

Paper Tape
Posts: 6
Location: Hungary
Message 14 of 15

Re: Ideapad Z500 won't start

Thank you for all of your answers, I appreciate them very very musch! Unfortunately I can't try any of these tips until I get my computer back from service. The battery is built in to my laptop so I can't remove it!
Paper Tape
Posts: 6
Location: Hungary
Message 15 of 15

Re: Ideapad Z500 won't start

Hi all! I just got my laptop back from service. They put a new HDD in it, so probably that was the problem. I haven't received any explanation from the service so I'm hoping it will solve the problem. 

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