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Moto E Phonesmoto e (2020)
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10-23-2020

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Disappearing Text Message History

2020-10-23, 18:25 PM

Got the new Moto e at the beginning of September, all my message history transferred. Then a few weeks ago the phone deleted all text message history. Now it has deleted all text messages history in all conversations prior to September 28.

 

My previous phone was a Moto G6, I have never had any problem with the android messaging system prior to "upgrading" to the Moto e.

 

Please advise if there is a software/hardware malfunction with this phone.

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2529 Posts

03-11-2019

US

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  • Posts: 2529
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Re:Disappearing Text Message History

2020-10-27, 15:14 PM

Hi lysmez85,

 

We would like to look into this further. May I know if you have tried rebooting the phone by holding the power button for more than 10 seconds? Please also try to clear the cache and app data/storage of the messages app. You can clear the cache and app data of the app by going to Settings > App and Notifications > See all Apps > Messages > Storage > Clear cache and App data/storage. Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support

 

 



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