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4 Posts

07-16-2021

United States of America

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MSS hangs sending photo

2021-07-16, 17:53 PM

 I have moto e 2020 on consumer cellular (AT&T net).   
Trying to attach a photo to text fails to send. message says tap to retry.
 I have checked everything I found on the net:
 1.mobil data
 2.mms auto down load
 3.APN settings
 4.hangs in Safe Mode 
 5. and all the obvious things 
Picture txt has never worked on this phone.  

I hope somebody has the solution.

 

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4 Posts

07-16-2021

United States of America

8 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎07-16-2021
  • Location: United States of America
  • Views: 30

Re:MSS hangs sending photo

2021-07-20, 0:43 AM

I did network reset, and photo message now works.  ??  I had done this before with out any help.  but this time it worked.

It also registered IMS.  I consider this solved.

Thanks,

The other Chuck

 

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1992 Posts

11-24-2020

India

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  • Posts: 1992
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  • Message 2 of 6

Re:MSS hangs sending photo

2021-07-19, 7:13 AM

@ The other Chuck wrote:

 I have moto e 2020 on consumer cellular (AT&T net).   
Trying to attach a photo to text fails to send. message says tap to retry.
 I have checked everything I found on the net:
 1.mobil data
 2.mms auto down load
 3.APN settings
 4.hangs in Safe Mode 
 5. and all the obvious things 
Picture txt has never worked on this phone.  

I hope somebody has the solution.

 

 

Hi, 

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this and also I appreciate your efforts in performing troubleshooting steps. Have you tried to contact the SIM service provider/Network provider on this? If not, please contact. Just to confirm if there is no issue Network. Are you using the default messaging application to send MMS or using any other application? So I can check and assist you further. 

 

Thanks

Sunitha



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4 Posts

07-16-2021

United States of America

8 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎07-16-2021
  • Location: United States of America
  • Views: 30
  • Message 3 of 6

Re:MSS hangs sending photo

2021-07-19, 14:41 PM

Thanks for the interest. 

I have tried 5 different messaging apps with the same problem. 

I have talked to consumer cellular, and they did enable wifi voice, but no other help.

The Other Chuck

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4 Posts

07-16-2021

United States of America

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Re:MSS hangs sending photo

2021-07-19, 16:49 PM

Additional info:  Consumer Cellular support says it doesn't matter, but IMS is not registered.

The other Chuck

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4 Posts

07-16-2021

United States of America

8 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎07-16-2021
  • Location: United States of America
  • Views: 30
  • Message 5 of 6

Re:MSS hangs sending photo

2021-07-20, 0:43 AM

I did network reset, and photo message now works.  ??  I had done this before with out any help.  but this time it worked.

It also registered IMS.  I consider this solved.

Thanks,

The other Chuck

 

0 person found this solution to be helpful.

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1992 Posts

11-24-2020

India

210 Signins

22055 Page Views

  • Posts: 1992
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22055
  • Message 6 of 6

Re:MSS hangs sending photo

2021-07-20, 6:47 AM

@ The other Chuck wrote:

I did network reset, and photo message now works.  ??  I had done this before with out any help.  but this time it worked.

It also registered IMS.  I consider this solved.

Thanks,

The other Chuck

 

 

Hi, 

 

Nice! I'm glad to know about this and thank you for sharing the workaround. Please don't hesitate to reach out if you have any other questions or concerns.  We are here to help! 

 

Thanks

Sunitha 



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