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07-03-2021

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Mic is muted when receiving calls only in moto e

2021-07-03, 21:35 PM

Whenever I receive calls my mic seems to be completely muted (same for the mic from headphones), but not when I am the one to make a call. This issue stops from happening when in safe mode. Hence, I uninstalled all nonfactory apps, but still facing the same issue.

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14293 Posts

03-05-2018

United States of America

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Re:Mic is muted when receiving calls only in moto e

2021-07-04, 12:31 PM

Hi lodachnik

 

If it didn't happen in safe mode, possible one of the apps is causing this. Uninstall recent apps you installed before you encounter this behavior, also make sure Phone app is up to date in Play Store. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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4 Posts

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Re:Mic is muted when receiving calls only in moto e

2021-07-04, 15:03 PM

Updating the phone app did not help. As stated in my original message uninstalling all non-factory apps did not help either. I have also tried erasing all data and it did not help either.

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14293 Posts

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Re:Mic is muted when receiving calls only in moto e

2021-07-04, 15:16 PM

Hi lodachnik

 

I've seen you mentioned that, but it's possible there are still apps/software left. Maybe at this point, I would recommend doing factory data reset without restore. Backup important files so you won't lose them. Here are some ways to backup files. 

 

Settings > System > Advanced > Reset Options > Factory Data Reset

 

I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Mic is muted when receiving calls only in moto e

2021-07-04, 15:22 PM

Yes, that is the setting I tried unsuccessfully, which I mentioned in my previous reply: Erase all data (factory reset).

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1990 Posts

11-24-2020

India

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Re:Mic is muted when receiving calls only in moto e

2021-07-05, 7:47 AM

@ lodachnik wrote:

Yes, that is the setting I tried unsuccessfully, which I mentioned in my previous reply: Erase all data (factory reset).

 

Hi, 

 

Thank you for trying! Let me check and help you further.  Can you please confirm if you did restore your backup after doing factory data reset? We recommend not restoring your backup to make sure third-party apps are not causing an issue. 

 

Thanks

Sunitha  



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Re:Mic is muted when receiving calls only in moto e

2021-07-05, 14:28 PM

No, I did not restore any backup.

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1990 Posts

11-24-2020

India

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Re:Mic is muted when receiving calls only in moto e

2021-07-06, 5:58 AM

@ lodachnik wrote:

No, I did not restore any backup.

 

Hi, 

 

Thank you for confirming! I would suggest you try using the Rescue and Smart Assistance tool and perform the Rescue function. Please go through the link here for instructions. This process will wipe all data from the phone. Make sure that you have taken all data backup before you could perform the Rescue function on your phone. Please follow the backup instructions here. I hope it helps! 

 

Thanks

Sunitha



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