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1 Posts

09-28-2020

CA

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Moto E (2020) hard to wake up

2020-09-28, 13:27 PM

At the end of a call, the screen is black and even when I press the power button it takes a few seconds to finally wake up so I can end the call.  Swiping up the phone doesn't seem to wake it. Also find that I have to turn it over and back 3-4 times often to wake it up to be able to use it. Thoughts?

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2196 Posts

03-11-2019

US

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Re:Moto E (2020) hard to wake up

2020-09-29, 14:05 PM

Hi Mexicowboy,

 

I'll be glad to assist you with this. Try clearing the cache and app data of the phone app by going to Settings > Apps and notification > See All Apps >Phone > Storage > Clear Cache and app data. After clearing those, please reboot your phone.

 

Best regards,
Zeke
Motorola Support



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