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Can't receive text messages on Moto E6

2020-02-19, 19:22 PM

I just got a new Moto e6. I can send texts but cannot receive them. I have 2 people that I know of that has text me and I have not received them. I need help, has anyone had this problem? I've called technical support and nothing helped. And there is an alert at startup that shows for a second maybe saying "messages is working in background" 

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Re: Can't receive text messages on Moto E6

2020-02-19, 22:04 PM

Hi Beachenit,

 

Thanks for posting. What is the service provider/carrier of the phone and if you have already reached out to them? Are you having problems with a carrier signal, calling or connecting to mobile data? Does it happen to all text messages that you are supposed to receive? Try sending a text message to your own phone number and make also sure that the Messages app is up to date. 

 

Best regards,
Zeke
Motorola Support


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Re: Can't receive text messages on Moto E6

2020-02-19, 22:15 PM

Hi Zeke,

 

It is through straight talk verizon service. I have called their tech support and they had me do resets, restores, and restarts. And messages to myself are not received still. I know of my husband and friend's messages are not receiving.  Although they get mine. Thanks for your reply! I love the phone. Just need it to receive texts. 

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Re: Can't receive text messages on Moto E6

2020-02-19, 22:55 PM

Hi Beachenit,

 

Is one of the troubleshooting steps is a factory data reset? Please update your profile with your current phone, carrier, and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. Please also provide us your exact location. 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support


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Re: Can't receive text messages on Moto E6

2020-02-19, 23:21 PM

Yes I do believe we did the factory data reset. I have updated my profile. And yes you can look at my apps. From what I can tell all my privacy settings are on. 

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Re: Can't receive text messages on Moto E6

2020-02-20, 9:46 AM

 wrote:

Yes I do believe we did the factory data reset. I have updated my profile. And yes you can look at my apps. From what I can tell all my privacy settings are on. 


This can happen if the contacts list is damaged or contains duplicates and some of these can be hidden.

 

Download the free Google contacts version,

 

https://play.google.com/store/apps/details?id=com.google.android.contacts&hl=en_GB

 

Run it it and if it finds a problem there will be a small Red Dot topl left offering some tips such as cleaning up the Contact list. Take this option and then do a Soft Reboot. Hold the power button in until the phone restarts. See if that cures it.

 

HTH :)

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Re: Can't receive text messages on Moto E6

2020-02-20, 15:01 PM

Hi Beachenit,

 

May I know if your previous phone is an iPhone? Can the phone connect to Data and Wi-Fi? If you are having problems connecting? 

 

Best regards,
Zeke
Motorola Support


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Re: Can't receive text messages on Moto E6

2020-02-20, 15:30 PM

Hi Zeke I just cleaned up the contacts list which did have duplicates. And did the soft reboot and it did not work. I had an iPhone way back in the day. Years and years ago. The contacts were from a long time ago on Google....  The phone connects to WiFi fine and the data works as far as I can tell.

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Re: Can't receive text messages on Moto E6

2020-02-20, 15:38 PM

 wrote:

Hi Zeke I just cleaned up the contacts list which did have duplicates. And did the soft reboot and it did not work. I had an iPhone way back in the day. Years and years ago. The contacts were from a long time ago on Google....  The phone connects to WiFi fine and the data works as far as I can tell.


 

Take the Sim card out and cut a small piece of Sellotape and stick it on the Back of the Sim card. On some phones the Sim card is not making full contact :/

 

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Re:Can't receive text messages on Moto E6

2020-03-10, 14:47 PM

Thanks for the suggestion, but we don't recommend putting tape on the SIM card as it might get caught and damage the pins or internals of the phone. I would personally recommend contacting the carrier and requesting a new SIM from the carrier.

 

-Tom



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