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Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-15, 7:03 AM
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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-16, 1:29 AM

XT2005-5 Model Unlocked New Motorola E-6 does not have Advanced Menu Options for VOLTE or HD calling. After speaking in depth with Moto Support. Nor does T-Mobile support VOLTE or HD calling on this device after speaking to them. However calls do travel over the LTE Network if you receive an LTE Signal and you can surf the web and talk at the same time over LTE. But you don't get HD (High Definition) calling as you do with a Carrier Branded Device. * I find this appalling that MOTOROLA did not equip this 2019 Motorola E6 Unlocked Device with this option. Yet they state it's Compatible with all Major Carriers. Why pay more for this Unlocked Device when it doesn't have this option that the same Branded Prepaid & Postpaid Major Carrier Device has at a lesser price.
Motorola should issue a software update to alleviate this issue. But I doubt they will. Truly disappointed in Motorola !

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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-16, 1:32 AM

The E6 is a low end $149 phone.  What do you expect?

~Scott
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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-16, 2:40 AM

 



Scott I have a regularly priced at the time LG Zone 4 ( $114.99 ) phone that I bought for $30 new 6 months ago on clearance. It runs with VOLTE AND HD Voice. Both Advanced Calling Features.
My wife has a Motorola E5 Play I purchased on sale 6 months ago for $49 . It comes with VOLTE and HD Advanced Calling Features. Therefore it isn't about price or low end in this instance. As both the LG Zone 4 and the Moto E5 that have these features are 2018 models and cheaper in retail price phones. This E6 cost more and is a 2019 model phone. It's plain and simple . Motorola is slacking in the VOLTE and HD calling features on phones as of late. From what I understand from Support over the phone. The Unlocked G6 and G7 Motorola's don't have these features either and you don't find that out until it's too late. * Compatible with all Major Carriers is what they advertise. They do not say VOLTE or HD Voice are not compatible on these devices.
This is my point. And they could offer and over the air update to correct this issue. ( And the last two devices I mentioned cost even more. Go to Motorola.com and see for yourself.) Thanks for your input just the same. Really. No problem.

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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-16, 3:18 AM

 

I have a regularly priced at the time LG Zone 4 ( $114.99 ) phone that I bought for $30 new 6 months ago on clearance. It runs with VOLTE AND HD Voice. Both Advanced Calling Features.
My wife has a Motorola E5 Play I purchased on sale 6 months ago for $49 . It comes with VOLTE and HD Advanced Calling Features. Therefore it isn't about price or low end in this instance. As both the LG Zone 4 and the Moto E5 that have these features are 2018 models and cheaper in retail price phones. This E6 cost more and is a 2019 model phone. It's plain and simple . Motorola is slacking in the VOLTE and HD calling features on phones as of late. From what I understand from Support over the phone. The Unlocked G6 and G7 Motorola's don't have these features either and you don't find that out until it's too late. * Compatible with all Major Carriers is what they advertise. They do not say VOLTE or HD Voice are not compatible on these devices.
This is my point. And they could offer and over the air update to correct this issue. ( And the last two devices I mentioned cost even more. Go to Motorola.com and see for yourself.) Thanks for your input just the same. Really. No problem.

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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2019-12-18, 20:17 PM

Hi SVO2323,

 

The device is compatible with the service provider’s network but that doesn't mean that all service provider-specific features will be available.

 

Best regards,
Zeke
Motorola Support


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  • Message 7 of 13

Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2020-01-01, 6:23 AM

I'm sorry to tell you but you are wrong, the Moto E6 does have HD calling, so it is possibly your service. 

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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2020-01-23, 5:04 AM

Remember it's a Factory Unlocked Device from Motorola that was purchased to be used with any Carrier.( * It is not a T-Mobile purchased or branded device ) In this case I used a T-Mobile SIM and plan with this device. ** Again there is no Advanced HD or VOLTE calling feature to enable in the phone menu on this Unlocked Device. Only Carrier Video Calling. Nothing else. 

T-Mobile has told me this option is only available on this Make & Model Device if its T-Mobile branded. 


 wrote:

I'm sorry to tell you but you are wrong, the Moto E6 does have HD calling, so it is possibly your service. 


 

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02-20-2020

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  • Message 9 of 13

Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2020-02-20, 12:43 PM

Please update e6 to use Volte at any network.

It disables volte at settings by default.

some sims can use Volte, but mine is not even it supports Volte. Please update Asap

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Re: Does new Moto E6 Unlocked have VOLTE on T-Mobile?

2020-02-20, 14:13 PM

Hi Jenie,

 

There are a lot of moving parts when it comes to VoLTE/VoWiFi. Not all phones are certified by us or the carrier to support VoLTE/VoWiFi. We cannot enable VoLTE just by an update. You will have to reach out to your carrier to make sure everything is properly provisioned and if necessary replace your SIM card. 

 

Best regards,
Zeke
Motorola Support


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