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3 Posts

11-15-2016

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Hands free call answering

2020-03-16, 10:13 AM

My mother recently purchased a Moto e6 to replace her very outdated Droid Maxx.  She is legally blind, and the Moto Assist app on her old phone was very helpful to her, allowing her to audibly hear who was calling and being able to answer or ignore that call using her voice.  Has this functionality been removed from new Motorola phones?  This is a step back for the visually impaired.  Thank you for any time and consideration.

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3 Posts

11-15-2016

US

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  • Posts: 3
  • Registered: ‎11-15-2016
  • Location: US
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Re:Hands free call answering

2020-04-01, 17:46 PM

bump  Two weeks later and no response.  Has this functionality been removed from Motorola phones?

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3 Posts

11-15-2016

US

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  • Posts: 3
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Re:Hands free call answering

2020-04-17, 19:24 PM

bump   One month later and still no response.  Lenovo-Motorola... has this functionality been removed from your entire line of phones?

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1425 Posts

03-11-2019

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Re:Hands free call answering

2020-04-21, 14:49 PM

Hi Gabbagul,

 

Sorry for the late reply. The phone does not have hands free call answering on its preinstalled apps. You will need to download Google Voice access and have set it up to answer calls hands free.

 

Instructions link: https://support.google.com/accessibility/android/answer/6151848

Download link: https://play.google.com/store/apps/details?id=com.google.android.apps.accessibility.voiceaccess

 

Best regards,
Zeke
Motorola Support


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3 Posts

11-15-2016

US

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Re:Hands free call answering

2020-05-29, 13:43 PM

Thank you for finally answering.  However, this doesn't appear to be a solution.  This app does not appear to give voice-activated answering functionality.  Did you try the solution before posting it?  Can you walk me through your process if so, instead of merely "have it set up to answer calls hands free"?  It talks about many functions the app is capable of, but never once does it mention answering calls hands-free or with voice.  It seems like that would be the most important function a voice-activated phone app could have, so it would be featured prominently.  Therefore I'm skeptical its capable as its not mentioned.

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Re:Hands free call answering

2020-06-02, 16:43 PM

Hi Gabbagul,

 

Yes it does work for voice answering and we have tested this. It is also mentioned in the link I provided under "Optional: Other ways to start Voice Access"

 

Phone calls: Voice Access automatically starts when your phone rings, letting you use your voice to decline or answer the call. You can also set up Voice Access so that it stays on during phone calls. Learn how to change these settings in Voice Access settings.

 

Best regards,
Zeke
Motorola Support


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