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7 Posts

01-09-2015

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Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-07, 5:56 AM

I have new Moto E6 with all updates installed. Phone has 2 main issues.

 

 

1. Extremely slow 2.4G WiFi 4Mbps  vs 17Mbps (E5Play), and constantly drops 5G connection.

2. Camera autofocus not work. I can't read barcodes with camera.

 

 

I did all resets including factory. Still have issues. It is big downgrade from Moto E5Play. But it supposed to be an upgrade...

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1218 Posts

03-11-2019

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-10, 16:00 PM

Hi Elfomaniac,

 

Thanks for posting. Does it also has slow Wi-Fi speed when connecting to other Wi-Fi networks? Do both of those issues still remain after the factory data reset? We suggest clearing the phone's app data  and cache by going to Settings > Apps and Notifications > See all apps > Camera > Storage > Clear Storage and Cache.

 

Best regards,
Zeke
Motorola Support


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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-12, 5:59 AM

Hi Agent,

 

I didnt test on other WiFi networks, but Moto E5Play and Moto Z3Play work perfect with this network 2.4G and 5G. 

I did factory reset, I did one more time cleaning Camera data - It did not help. 

 

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1218 Posts

03-11-2019

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-13, 13:26 PM

Hi Elfomaniac,

 

Please provide us a sample picture of the camera of both E6 and E5 Play and the Wi-Fi speed difference on both phone. Try to go to settings > Network & Internet > Wi-Fi > Your Wi-Fi connection > Advanced > Metered > Set it as unmetered. Let me know if it helps. We'll also try to also duplicate it on our Moto E6 here on our end. 

 

Best regards,
Zeke
Motorola Support


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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-13, 20:49 PM

Moto E5 Play:

 

Moto E6 ( I switched Metered from Auto to Unmetered, the same issue) :

 

 

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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-16, 22:21 PM

Any ideas how to fix it? Or all of these are hardware issues because of low the quality phone?

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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-20, 21:06 PM

Quality of Motorola phones is like a lottery. 

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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-24, 18:17 PM

I got update PPBS29.73-81-5-5. 

Did all resets. Nothing changed. 

 

Is the warranty from Motorola free? Or I need to pay for shipping? 

 

Think twice before buy cheap? (MSRP. $149.99) motorola phones.

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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-25, 23:03 PM

Why my post marked as Solved? 

 

NOTHING CHANGED after update. Camera autofocus still broken. WiFi still is not working as supposed to be.

 

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7 Posts

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Re:Moto E6 XT2005-5. Slow WiFi, Camera focus

2020-03-31, 0:33 AM

I sent my phone to Motorola, they unabled to fix, so they sent me another "Like New" device. Now everethig works perfect. Camera makes good pictures and WiFi works perfect.

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