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1 Posts

12-27-2019

US

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Moto e6 screenlock keyboard changed and won't work

2019-12-27, 14:16 PM

When I tried to unlock my moto e6 this morning, the keyboard had changed from a numerical keypad to a full QWERTY keyboard. I typed in my usual 4-digit pin and the phone will not accept it. I've tried rebooting and no success. How can I get back in my phone?

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1203 Posts

03-11-2019

US

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Re: Moto e6 screenlock keyboard changed and won't work

2020-01-03, 17:31 PM

Hi landon1358,


Thanks for posting. If the PIN does not work to unlock the phone then you may need to do an external reset to gain access back to your phone. Here is the link on how to do an external reset: https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e6/documents/MS141464

 

Best regards,
Zeke
Motorola Support


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1 Posts

04-01-2020

IT

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Re:Moto e6 screenlock keyboard changed and won't work

2020-04-01, 23:36 PM

ho un simile problema anche io ho lo sblocco con impronta ma non so cosa sia successo sta di fatto che ora ho fatto mettere la password di sicurezza che ho puntualmente dimenticato ora non mi si sblocca cosa devo fare tariffa?

 

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1203 Posts

03-11-2019

US

518 Signins

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  • Posts: 1203
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Re:Moto e6 screenlock keyboard changed and won't work

2020-04-14, 13:57 PM

Hi odry65,

 

The only time that the phone won't use the fingerprint to unlock the phone is after a reboot/restart. Do you still remember your Google password that is registered on your phone? We recommend to perform an external reset on the phone if you are not able to bypass the lock screen. It will ask for your Google password during the set up. 

 

Here is a link on how to do an external reset: https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e6/documents/MS141464

 

Best regards,
Zeke
Motorola Support

 

 


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